Coffee Field and Service Technician

Job Title: Coffee Service & Field Technician

Company: Rubi Micro Coffee

Location: Greater Puget Sound area

Reports to: CEO

About Rubi Micro Coffee

Rubi Micro Coffee is revolutionizing the coffee experience with our next-generation self-service kiosks, bringing premium coffee to locations where it has traditionally been hard to find. We’re a skilled, nimble, and hard-working team, differentiated by the quality and care we put into everything we do—from innovation in equipment to service excellence and a commitment to great coffee.

Job Overview

We are seeking a seasoned, service-oriented Coffee Service & Field Technician with a strong background in food, hospitality, or retail service to join our team. This role combines technical expertise, a capacity for light merchandising tasks, and exceptional customer-facing skills—though much of the “customer” interaction involves building positive relationships with the host locations that house our self-operated kiosks. The right candidate will enjoy working with their hands, be comfortable troubleshooting a range of issues, and maintain focus on delivering a top-tier coffee experience.

Key Responsibilities

1. Installation, Maintenance, and Repairs

• Install, configure, and test coffee kiosks at new host locations
• Perform regular maintenance, including cleaning, basic software checks, and general repairs
• Troubleshoot mechanical, electrical, and software issues to keep kiosks running smoothly
• Replace faulty components (e.g., brewers, pumps, valves) and ensure all equipment is calibrated for quality

2. Inventory and Logistics

• Manage inventory of coffee products, consumables, and replacement parts
• Restock kiosks as needed with fresh ingredients, ensuring proper product rotation
• Track and reorder parts to maintain readiness for repairs and replacements

3. Host Location Relationship Management

• Build positive relationships with host location staff
• Provide basic guidance on kiosk operation and cleaning protocols when relevant
• Coordinate with the host location to accommodate any site-specific requirements or policies

4. Administrative and Reporting Tasks

• Monitor kiosk performance using online tools and address system alerts in a timely manner
• Maintain accurate records of service calls, inventory usage, and any cash/coin collection
• Document and report operational issues, vandalism, or theft to management

5. Team Collaboration and Growth

• Assist with shop-based technician tasks, such as refurbishing kiosks and preparing parts for shipment
• Contribute to team initiatives, adapt to evolving company needs, and provide input on process improvements
• Demonstrate leadership potential and readiness to grow into an Operations Manager role if the opportunity arises

Qualifications

a) Technical Skills

• Proven experience in coffee equipment service, vending machine maintenance, or a related technical field
• Strong understanding of mechanical, electrical, and basic plumbing systems
• Ability to diagnose and resolve technical issues efficiently

b) Food/Service & Merchandising Skills

• Previous experience in the food, hospitality, or retail service industry
• Strong interpersonal and communication skills
• Basic merchandising expertise is helpful, even if it’s not a core, day-to-day requirement

c) Additional Requirements

• Valid driver’s license with a clean driving record
• Reliable vehicle to use in the short term
• Ability to lift and carry up to 50 lbs. and perform physical tasks as needed
• Seasoned professional who can work independently and represent the brand confidently
• Entrepreneurial mindset with a passion for coffee and service excellence

Compensation and Benefits

• Competitive salary based on experience
• Mileage stipend
• Opportunities for professional growth and training
• Paid time off and holidays

How to Apply

If you’re passionate about coffee, enjoy hands-on problem-solving, and meet the qualifications outlined above, we’d love to hear from you!

1. Complete the Service Technician Questionnaire:

Start by filling out our brief questionnaire (link provided separately). This helps us understand your experience, skills, and interest in the role.

2. Submit Your Resume:

At the end of the questionnaire, you’ll be able to upload your resume for consideration.

Please note: Only candidates who complete the questionnaire will be considered for the next steps in the application process.

Why Join Rubi Micro Coffee?

By joining Rubi Micro Coffee, you become part of a forward-thinking team committed to innovation in coffee technology and service excellence. We pride ourselves on the quality and care that shapes every part of our work—and we strive to elevate the coffee experience wherever it’s needed. If you have the food-service and technical expertise we’re looking for, we’d love to hear from you!

Job Type: Full-time

Pay: $22.50 - $35.00 per hour

Benefits:

• On-the-job training
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental Pay:

• Bonus opportunities
• Overtime pay

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $23 - $35