What are the responsibilities and job description for the Program Analyst, Portfolio Management Office (O-5 Billet) Non-Supervisory position at Immigration and Customs Enforcement?

Summary

This position is only open to USPHS officers and Call to Active Duty (CAD) candidates.

This job is open to

The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

Applicants must be a current USPHS Commissioned Corps Officer or USPHS Call to Active Duty (CAD) candidate.

Civilians are not eligible for this position.

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Duties

DUTIES AND RESPONSIBILITIES :

Specific duties include but are not limited to :

Collaborate with other units and offices in the Office of Chief Information Officer (OCIO) in developing, negotiating, and coordinating on how IT software, hardware assets and / or services are acquired, operationalized, maintained and decommissioned.

Create, maintain, enhance, and / or oversee processes or request for IHSC approval and / or funding for new and existing IT initiatives, software and services.

Conduct cost-benefit analyses, risk assessments, and analysis of alternatives activities to assist IHSC staff to develop proper business case documentation to support their IT initiative(s).

Work with IHSC stakeholders to define requirements that will support intended business outcomes. Lead requirement gathering sessions and workgroups to accurately capture and document functional requirements.

Develop Standard Operating Procedures (SOPs), instructions, guides and / or trainings to support IT project management processes and best practices.

Support development of policy, procedures and strategies governing the planning and delivery of information technology services throughout IHSC.

Support development of a SharePoint site to properly maintain and organization documentation and artifacts.

Develop and / or make more efficient processes for reporting, tracking and prioritizing IT system issues by working closely with OCIO and project support teams to minimize downtime and maintain clinic efficiency.

Serve as technical liaison between the Contracting Officer and Contractor, contract performance monitoring, develop contract deficiency reports and action plans, invoice validation and payment processing within ICE Financial Operations guidelines and the Prompt Payment Act, coordination of meetings, site visits, and program reviews.

Develop and maintain a detailed project plan that outlines the scope, objectives, deliverables, milestones, risks, and dependencies of the contract.

Coordinate and communicate with the contracting officer, Program Manager, contractor, acquisition manager, and internal stakeholders on all aspects of the contract, including contract administration, performance evaluation, change management, issue resolution, and reporting.

Coordinate with subject matter experts and internal stakeholders on requirements gathering to develop Statement of Work (SOW), Performance Work Statement (PWS), Statement of Objectives (SOO), Quality Assurance Surveillance Plans (QASP) and contract success metrics, developing Independent Government Cost Estimates (IGCE), and conducting effective Market Research.

Identify and mitigate any potential risks, issues, or challenges that may affect contract execution / administration and outcome.

Manage and document any contract modifications, amendments, or extensions, obtaining the necessary approvals from the contracting officer and internal stakeholders.

Support process improvement within HITU by identifying, analyzing and improving existing operational processes; as appropriate, develop new processes.

Support budgetary activities associated with tracking IT acquisitions, spend plans for current and future projects, SLAs, and IAAs, and developing cost estimates.

Conduct market research, coordinate demonstrations; develop white papers and issue papers; conduct analysis of alternatives to identify solutions that align with project requirements.

Perform risk management; identify and assess project risks, mitigate threats and identify opportunities.

Develop, monitor and manage an integrated master schedule for IT projects.

Lead, facilitate, coordinate and participate in designated IT project meetings.

Requirements

Conditions of Employment

You must be a U.S. citizen to apply for this position.

You must successfully pass a background investigation.

You must successfully pass a drug screen.

Males born after 12 / 31 / 59 must certify registration with Selective Service.

Requirements by Closing Date : Unless otherwise noted, you must meet all requirements by the closing date of the announcement.

Service Remaining Requirement Agreement : Upon appointment to this position, officers will be required to serve an 18 to 24-month commitment to IHSC.

ASSIGNMENT PAY AGREEMENT : You must not have a current Assignment Pay Agreement. However, if you have a current Assignment Pay Agreement, it must be fulfilled within 90 days of your application submission.

Applicants must be a current USPHS Commissioned Corps Officer or USPHS Call to Active Duty (CAD) candidate.

Civilians are not eligible for this position.

Qualifications

COMPETENCIES :

Demonstrates strong problem solving, judgment, and decision-making skills.

Demonstrates strong leadership skills.

Demonstrates strong interpersonal skills.

Demonstrates strong organizational and time management skills.

Demonstrates strong oral and written communication skills.

Demonstrates integrity and honesty.

Demonstrates cultural competency.

Ability to navigate complex systems.

PHYSICAL DEMANDS :

Sitting and / or standing for extended periods of time (6-8 Hours).

Performing repeated bending motion.

Average manual dexterity for computer operation.

Phone use for extended periods of time.

If clinician, will be tasked to TDY internally for minimum two weeks, maximum 30 days annually to assist with field operations.

Education

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES :

Minimum a Masters' of Science in a health care related field preferred and project management experience.

Incumbent must possess at a minimum a Level II COR Certification or must obtain within one year of hire through Cornerstone OnDemand (CSOD).Knowledge of project management.; Federal Acquisition Certification for Program and Project Managers (FACP / PM) or Project Management Professional (PMP) certification from the Project Management Institute preferred or obtain FAC-P / PM Level II within three years of hiring.

Knowledge of medical, administrative, ethical and legal requirements and standards related to healthcare delivery and the privacy of protected patient information.

Experience in the application of regulations and standards in the development, storage and communication of medical information.

If the incumbent holds a clinical license, it is the responsibility of the incumbent to fulfill the obligation(s) of their licensing or certifying body. This position may be required to perform clinical activities with the scope of clinical license in times of critical needs within the agency.

Ability to provide input for responses to congressional inquiries and to effectively communicate.

The ideal candidate will :

Demonstrate flexibility and the ability to adapt to sudden changes in schedules and work requirements.

Preferably have experience in correctional or detention health care.

Possess highly effective interpersonal and organizational skills, along with strong writing abilities, including document formulation, editing, and review.

Collaborate effectively with interdisciplinary teams to support the provision of medical care for detainees and the development of program initiatives.

Exhibit a high degree of initiative and follow-through in managing sensitive, complex, and programmatic issues.

Additional information

This position is located within the Department of Homeland Security (DHS), Immigration and Customs Enforcement (ICE), Enforcement and Removal Operations (ERO), ICE Health Service Corps (IHSC), Office of Deputy Assistant Director (DAD) of Administration, Health Information and Technology Unit (HITU). The incumbent serves as a program analyst within the Portfolio Management Office (PMO) for the ICE Health Service Corps (IHSC) and reports directly to the Supervisory Lead. This is a non-supervisory position.

DHS SUPERVISORY CONTROLS :

HHS SUPERVISORY CONTROLS :

DHHS

USPHS CC

SUPERVISORY CONTROLS :

The Program Analyst works under the Supervisory Lead, Portfolio Management Office.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

We will review your resume and supporting documentation to ensure you meet the minimum qualification requirements. You may be selected for an interview at the hiring authority's discretion. You will be notified of selection or non-selection.

Benefits

Review our benefits

Required Documents

As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

To apply for this position, you must provide a complete Application Package. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position. A complete application includes :

U. S. Public Health Service Officers

Cover Letter / Letter of Interest. Please include location preference here.

Degrees. (Place under "Diploma / GED")

Professional license. (If applicable)

Additional professional certificates. (If applicable)

Three professional references. (i.e., name, title and contact information)

Official USPHS Promotion CV - e.g., relevant experience, education, training. (Place under "Resume")

You may provide a civilian resume in addition to the USPHS Promotion CV to capture all relevant work experience.

A copy of your Certificate of Investigation (located in your eOPF).

Three most recent Commissioned Officer Effectiveness Reports (COER). (Place under "Performance Appraisal")

For IHSC USPHS officers only, a copy of your current Service Remaining Requirements Agreement.

Indicate if you have an Assignment Pay (AP) Agreement and the date of the end of your AP Agreement.

New Call to Active Duty

Cover letter / Letter of Interest. Please include location preference here.

Degrees. (Place under "Diploma / GED")

Professional license. (If applicable)

Additional professional certificates. (If applicable)

Three professional references (i.e., name, title, and contact information)

CV - e.g., relevant experience, education, training. (Place under "Resume")

U.S. Public Health Service - Appointment Board Decision Letter / Email.

If you are relying on your education to meet qualification requirements :

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and / or degrees from

schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

To apply for this position, you must submit the required documentation outlined under the REQUIRED DOCUMENTS section below.

The complete initial Application must be submitted by 11 : 59 PM (EST) on 03 / 30 / 2025.

PLEASE NOTE : If your materials are not received by the closing date, your application will be evaluated solely on the information available and you may not receive full consideration or may not be considered eligible. Also, if you do not provide a valid email address, you may not be notified of the outcome of your application.

To begin the process, click the Apply Online button to create an account or log into your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.

Note : To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account, select Application Status, and click on the more information link under the application status for this position.

Applications and supporting documentation will not be accepted by mail or email. If you need further assistance, contact the Human Resources Office representative listed on this announcement at least one day prior to the closing date for further instructions.

Agency contact information

IHSC Recruiting

IHSCrecruiting@ice.dhs.gov

Address

ERO-DRO-IHSC Public Health Service

500 12th Street SW

Washington, DC 20536

Next steps

Once you submit your application, we will assess your experience and training, identify the best-qualified applicants, and refer those applications to the hiring manager for further consideration and interviews. We will notify you by email after each of these steps has been completed. Your status will also be updated on USAJOBS throughout the process. To check your status, log on to your USAJOBS account, click on "Application Status," and then click "More Information." We expect to make a job offer within 60 days after the deadline for applications. If you are selected, we will conduct a suitability / security background investigation. View more information on applying for federal employment.

Fair and Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries

Equal Employment Opportunity (EEO) Policy

Financial suitability

New employee probationary period

Privacy Act

Reasonable accommodation policy

Selective Service

Signature and false statements

Social security number request

Required Documents

U. S. Public Health Service Officers

Cover Letter / Letter of Interest. Please include location preference here.

Degrees. (Place under "Diploma / GED")

Professional license. (If applicable)

Additional professional certificates. (If applicable)

Three professional references. (i.e., name, title and contact information)

Official USPHS Promotion CV - e.g., relevant experience, education, training. (Place under "Resume")

You may provide a civilian resume in addition to the USPHS Promotion CV to capture all relevant work experience.

A copy of your Certificate of Investigation (located in your eOPF).

Three most recent Commissioned Officer Effectiveness Reports (COER). (Place under "Performance Appraisal")

For IHSC USPHS officers only, a copy of your current Service Remaining Requirements Agreement.

Indicate if you have an Assignment Pay (AP) Agreement and the date of the end of your AP Agreement.

New Call to Active Duty

Cover letter / Letter of Interest. Please include location preference here.

Degrees. (Place under "Diploma / GED")

Professional license. (If applicable)

Additional professional certificates. (If applicable)

Three professional references (i.e., name, title, and contact information)

CV - e.g., relevant experience, education, training. (Place under "Resume")

U.S. Public Health Service - Appointment Board Decision Letter / Email.

If you are relying on your education to meet qualification requirements :

schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

To apply for this position, you must submit the required documentation outlined under the REQUIRED DOCUMENTS section below.

The complete initial Application must be submitted by 11 : 59 PM (EST) on 03 / 30 / 2025.

Agency contact information

IHSC Recruiting

IHSCrecruiting@ice.dhs.gov

Address

ERO-DRO-IHSC Public Health Service

500 12th Street SW

Washington, DC 20536

Next steps

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries

Equal Employment Opportunity (EEO) Policy

Financial suitability

New employee probationary period

Privacy Act

Reasonable accommodation policy

Selective Service

Signature and false statements

Social security number request

Apply for this job

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