What are the responsibilities and job description for the Client Services Coordinator position at IMMORTAL LAB - MEDICAL SPA?
We would love to have you join IMMORTAL LAB
We are a medical spa that offer personalized treatments to cosmetic injections. We are growing and moving to a bigger space & need a receptionist to friendly greet clients and check them in following our protocols. Here's some more info.
We look forward to you joining our team!
Responsibilities:
- Answering inbound calls and making outbound calls.
- Gathering and confirming information used for scheduling.
- Establishing rapport and showing empathy to customers.
- I am entering data into a database (Vagaro, CRM Software).
- Booking and scheduling new appointments over the phone
- Follow up with clients to close sales.
- De-escalation of angry customers.
- Offering suggestions that can improve Standard Operating Procedures.
- Communicating with internal and external customers by phone and email.
- Multi-tasking between different job functions.
- They are taking on additional responsibilities as needed.
Qualifications:
- Must be Bi-lingual in Spanish
- High School Diploma or equivalent required.
- Effective communication (written and verbal) and interpersonal skills are required.
- Working knowledge of booking platform and management system preferred.
- Working knowledge of Salesforce or CRM Software preferred.
- Proficient skills in Microsoft Office, including Word, Excel, Outlook, and PPT.
- Ability to work in a high-performance, fast-paced team environment.
- Ability to adapt and work effectively within a constantly changing environment.
- Must be friendly, outgoing, energetic, and have a great attitude.
- Knowledge of the cosmetic / entertainment industry preferred
- Ability to prioritize and multitask.
- Must have reliable transportation
Company cell phone will be issued and consist of the following use
Intaking calls and booking
FaceTiming NPR to clear our clients
Respond to Facebook messenger
Responding to clients after hours *when booked and they are checked out, you will receive a commission for after hour successful bookings.
Please submit your resume
Job Types: Full-time, Part-time, Contract, Temporary
Pay: $20.00 - $24.00 per hour
Expected hours: 20 – 32 per week
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $20 - $24