What are the responsibilities and job description for the Field Connection Specialist position at ImOn Communications, LLC?
Description
ImOn Communications has been the LOCAL choice for high-speed Internet, cable TV, and phone in Eastern Iowa since 2007. Since then, we have expanded our network to provide fiber Internet services to more than a dozen communities in Iowa and beyond! As we grow our network, we are looking for a Field Connection Specialist to join our team.
At ImOn, you will be part of a workplace that values relationships with colleagues, customers, and our community. Our culture is focused on fostering a fun and rewarding work environment where you’ll help our team create connections, one person at a time.
The Field Connection Specialist installs, operates, inspects, maintains, and services digital, cable, high speed data and digital phone equipment. In addition, they will communicate with customers on-site, encouraging them to upgrade equipment or service packages.
Essential duties and responsibilities include but are not limited to:
- Set-up service for customers, installing, connecting, or adjusting equipment.
- Test equipment to ensure proper functioning.
- Travel to customers’ premises to install, maintain, or repair electronic reception equipment or accessories.
- Measure signal strength at utility pole or customer premises, using electrical test equipment.
- Inspect or test lines or cables, recording and analyzing test results, to assess transmission characteristics and locate faults or malfunctions.
- Access specific areas to string lines or install terminal boxes, auxiliary equipment, by climbing ladders or entering crawl spaces.
- Explain cable service to subscribers after installation and collect any installation dues that are due.
Requirements
We are looking for people with:
- High-school diploma or equivalent GED or work experience
- Must have a valid state issued Driver’s License.
- Good Communication Skills: Job Requires effective communication with customers and coworkers.
- Social Orientation: Job requires being personally connected to customers, colleagues, and communities we serve.
- Leadership: Job requires creativity and willingness to lead, take charge and offer opinions and direction.
- Attention to Detail: Job requires being careful about detail and thorough in completing work tasks.
At ImOn, we'll hook you up. We offer our employees a full benefit package to include:
- A 401k plan with up to a 4% company match.
- Insurance benefits that include multiple health insurance plans to choose from, Dental insurance, free Vision insurance and Life/Disability insurance.
- A robust wellness program that offers annual health screenings as well as fitness incentives.
- Work/Life balance that includes several different types of paid time off such as paid holidays, vacation time, personal time, volunteer time off as well as parental leave and bereavement leave.
