Information Technology Manager

ImOn Communications has been the LOCAL choice for high-speed Internet, cable TV, and phone in Eastern Iowa since 2007. Since then, we have expanded our network to provide fiber Internet services to more than a dozen communities in Iowa and beyond! As we grow our network, we are looking for an IT Manager to join our team.

At ImOn, you will be part of a workplace that values relationships with colleagues, customers, and our community. Our culture is focused on fostering a fun and rewarding work environment where you’ll help our team create connections, one person at a time.

The Information Technology Manager position manages IT staff, the design, implementation, configuration, and optimization of server platforms, storage systems, network connectivity, ERM/CRM platforms and security infrastructure to achieve high performance of various business applications. This includes ensuring industry best practices are followed, a secure, fault tolerant architecture is implemented, proper monitoring is put in place, and documentation is created/ maintained. The IT Manager is hands on and will assist in overseeing technical escalations, project scheduling, and team guidance.

Location: This position is located at the ImOn Headquarters in Cedar Rapids Iowa.

Essential duties and responsibilities include but are not limited to:

Leadership

• Manager will be expected to work with day-to-day operations of Systems Administration, IT Help Desk, and ERM/CRM responsibilities while managing a team.
• Manage IT staff and provide coaching, mentoring, training and regular feedback to improve performance.
• Utilize exceptional planning and project management skills to drive implementation of organizational goals and technical projects.
• Systems Administration / Desktop support.
• Define architecture, design, implement, and manage Desktop, server, network, and storage technologies to meet efficiency, reliability, and performance expectations.
• Design and implement physical, virtual, and cloud systems, maintenance support plans, and vendor-supplied patches. Configure and maintain backups.
• Manage Access Control.

ERM/CRM

• Deep understanding of ERM/CRM platforms and company specific platform uses.
• Manage and support multiple competing projects for on-time implementation.
• Understand and support corporate initiatives to attract and retain customers.

Security/Business Continuity/Incident Response/Disaster Recovery

• Manage all aspects of Cyber Security program including, documentation, education, implementation, adherence and support.
• Maintain data security and confidentiality.
• Create, implement, and monitor security platforms.
• Develop solutions to mitigate security vulnerabilities

General

• Develop policies and procedures for the use of technology within the organization.
• Recommend and implement new technology solutions that improve efficiency within the organization.
• Guide vendors by communicating requirements, evaluate software and hardware solutions, and build cost effective solutions.
• Deep understanding of TCP/IP, Network protocols, firewall management, and operating system configuration.
• Effectively document and communicate technical information in a clear and understandable way to all levels of the organization.
• Point of escalation for complex technical needs.

We are looking for people with (Minimum Requirements):

• Bachelor’s degree in Computer Science or Management Information Systems or a combination of education and experience.
• Minimum of 7 years’ equivalent work experience in a senior technical analytical position responsible for managing server, application, and database environments.
• Advanced knowledge of server technologies including Operating Systems, physical and virtual server environments, collaboration systems including Office 365, MS Teams, Sharepoint, and Active Directory
• Basic knowledge of MS SQL Server. Advanced technical knowledge of scripting using shell scripting tools.
• Extensive experience installing, configuring, and maintaining database applications.
• ERM/CRM experience required with extensive experience with REST API interfaces

It would be nice if you had (Preferred):

• 1-3 years of experience managing an IT team.
• Certifications in Azure, VMWARE, Secops Security Operations, MS SQL server technologies, and Windows Server are highly desired.
• Basic knowledge of the following networking technologies: routing, switching, LAN/WAN, wireless, and Ports /protocol filtering (firewall systems)

At ImOn, we'll hook you up. We offer our employees a full benefit package to include:

• A 401k plan with up to a 4% company match.
• Insurance benefits that include multiple health insurance plans to choose from, Dental insurance, free Vision insurance and Life/Disability insurance.
• A robust wellness program that offers annual health screenings as well as fitness incentives.
• Work/Life balance that includes several different types of paid time off such as paid holidays, vacation time, personal time, volunteer time off as well as parental leave and bereavement leave.