What are the responsibilities and job description for the Strategic Account Director position at IMP-SF?
As a Strategic Account Director within our B2B digital content agency, you will be our client’s trusted advisor and champion. In partnership with the extended IMP-SF team, you will manage and oversee the day-to-day operations of the account and partner to scope, estimate, and oversee the team for complex projects, programs, and campaigns. Your ability to quickly gain a deep interest and understanding of our client’s business objectives will help shape future strategies through creative insights and strategic recommendations. You help drive and grow new business from within the clients you manage. You'll work to think ahead and always try to anticipate what your client may need and where there are new opportunities.
Responsibilities :
- Establish regular contacts and relationships with clients to ensure their needs are met, work is progressing and proactively address potential issues and develop solutions
- Outline and advise on new and innovative opportunities through client calls or emails
- Liaise with internal groups continually to troubleshoot and deliver solutions to clients
- Manage client relationships and client satisfaction, including determining client goals, deliverables, approvals, and asset management to achieve best results and program / project success
- Develop forward-thinking recommendations that align with client goals
- Led high-impact opportunities with clear recommendations to pitch to clients
- Representing the voice of our clients to help shape successful engagements
- Manage the overall client budget, account profitability, and general performance
Education and Experience :