Counter Sales Representative (Plumbing/Waterworks) - 24712

Our client is a leader in the plumbing and waterworks wholesale distribution industry. We are a key component in meeting the needs of plumbing and waterworks contractors, engineers, municipalities, architects, and homeowners.

Our client needs a Counter Salesperson with a strong Customer Service background.

This is a Direct Hire opportunity located near Novi, MI

This is an onsite position M-F, 7 or 8am - 4 or 5pm, possible Saturdays.

Job Summary:

Servicing customers at the counters by helping customers figure out what they need, entering orders, and picking and packaging orders for customer pick-up.

Essential Duties and Responsibilities:

These include the following and others may be assigned.

• Meet or exceed the expectations of our customers by providing a positive customer experience.
• Understand the layout of the warehouse/yard and bin location system, as well as the different types of products in stock.
• Service counter customers' needs by answering questions, determining needs, entering sales orders, expediting b/o's, purchasing and or transferring special orders or non-stock items.
• Gather materials/products in the warehouse and or yard to package/assemble for customer pick-up within one hour of the order being printed.
• Use care in the handling of all materials and/or products.
• Prevent shipping errors and inventory errors by verifying one's work.
• Mark all products for pick-up with the customer's name, and carton count.
• Stage-picked orders to an appropriate staging bin location.
• Sign, date, and fill out all order documents/credits.
• Operate all material handling equipment safely while adhering to all safety regulations.
• Backing up carton packaging to prevent shipping errors and inventory errors.
• Assist in the stocking, cleaning, keeping, and appearance of the sales counter area.
• Maintain and build business relationships with customers.
• Take part in the promotion/displaying of new products.
• Assist and back up the warehouse and other positions as needed.
• Regular and predictable attendance.
• Work safely.

Supervisor Responsibilities:

• None

Knowledge, Skills, and Abilities:

• Maintain a professional image as a representative of the company.
• Effective communication, interpersonal, customer service, negotiation, sales, stress management, and detail orientation skills.
• Ability to manage multiple tasks and priorities and easily adapt to changing situations.
• Working knowledge of basic financial concepts, such as margins, profit, and discounts.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Basic adding, subtraction, multiplication, and division skills with or without using a calculator.
• Ability to operate standard office equipment.
• Must possess Plumbing/Waterworks product knowledge with an understanding of product application.
• Computer skills and/or computer literacy with working knowledge of Eclipse.

 Education and/or Experience:

• High school diploma or equivalent experience.

 Certifications and/or Licenses:

• Ability to pass operator exam and drive powered industrial equipment.

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

• Frequently required to talk and hear; walk and stand; handle, grasp, reach, and use fingers.
• Regularly required to sit; climb, bend, and stoop; push, pull, and carry; and lift up to 50 lbs.
• Must be able to fulfill the essential job functions in a consistent state of alertness and a safe manner.
• Specific vision abilities required by this job include clear vision at 20 inches or less and 20 feet or more, depth perception, and color vision.
• Work performed primarily inside.
• The noise level in the work environment is usually moderate.  
• Pass substance abuse screening.