What are the responsibilities and job description for the Global Medical Device Position position at iMPact Business Group?
Key Responsibilities
This Technical Customer Support Specialist position involves answering phone calls/emails and providing technical support to field engineers, technicians, and product support personnel.
The candidate will respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
- They will report issues in Salesforce and may be involved in customer training.
- The successful candidate will provide support to customers/users where the product is highly technical or sophisticated in nature.
The role requires a high level of flexibility, with the ability to work on a rotating shift schedule (9:30am - 6:00pm or 10:30am - 7:00pm). The position is fully onsite, so the candidate must be able to commit to working from our office location.
