What are the responsibilities and job description for the Order Management Specialist - 25532 position at iMPact Business Group?
Our client, a Global Medical Device Manufacture has an immediate opening for a Order Management Specialist for a 12 Month Contract to Hire opportunity. Our client offers results-driven people a place where they can make a difference - every day! You will also have the opportunity to work with other like-minded, self-directed and detail-oriented Top Talents in an extremely collaborative and professional environment.
RESPONSIBLE FOR TOTAL CUSTOMER AND SALES REPRESENTATIVE SATISFACTION IN ORDER MANAGEMENT
Hybrid after fully trained. M-W in office, Thur & Fri WFH
Position Description (Principle Duties and Responsibilities)
- Provides sales regions with prompt, quality service and support in a variety of areas including, but not limited to order entry, converting, order management (date matching, expedites), temp requests, weld warranty replacements, sample orders, and troubleshooting various order inquiries
- Prompt response to and resolution to Sales Rep issues (questions, requests, etc.) to the Rep's satisfaction per company procedures and standards
- Effectively communicate with sales reps, regional managers, and other teams/departments (IBP, Schedulers, AR, Service Parts, Marketing)
- Perform administrative duties, run reports and special tasks/projects associated with support of capital sales business
- Accountable for the relaying of all communication from customers and sales force to internal teams related to order management and/or the manipulation to the scheduled delivery dates of capital equipment
- Back-up to Customer Support team when needed
- Will follow a standardized order entry process to ensure 100% accuracy for all orders (as defined by the company) that are submitted via phone, electronically or by fax.
- Accountable for all record-keeping as appropriate and in accordance with set specifications.
- Must meet all training and documentation criteria.
Requirements
- 3 years of experience required, Bachelors degree preferred
- Must have Skills:
- Analytical-experience working with data to solve problems and develop processes
- Organized
- Communication (customer service orientation)
- Computer Savvy and experienced with Microsoft Office Suit of products
- Proficiency in Excel including pivot tables and various functions
- Comfortable in a fast-paced environment
- SAP Experience and SaleForce experience
- Adaptability
- Energized/High achiever
Salary : $21
