What are the responsibilities and job description for the AMP Coach position at Impact Community Action?
Title: AMP Coach
Classification: Non-Exempt
Reports to: Senior Program Manager
Job Summary:
Under the supervision of the Senior Program Manager, the AMP Coach will be responsible for the full client care cycle of the Achieve More & Prosper (AMP) Program (Comprehensive Case Management Employment Program (CCMEP) for an assigned caseload. This includes recruitment, eligibility determination, comprehensive assessment, plan development, intensive case management, service delivery, referrals and follow-up services within the scope of the Agency's policies, procedures, and budget. AMP Coaches serve as a community liaison and site representatives.
Job Responsibilities:
- Manages and maintains a minimum caseload of 50 youth participants
- Responsible for participating in community outreach and recruitment activities for the department, including site visits 2-3 times a week
- Assist with student enrollment, intake and document collection activities when necessary to achieve full active caseload as needed
- Responsible for CCMEP Framework Services and development of the Individual Opportunity Plan (IOP) for youth participants
- Responsible for two-way engagement with a minimum of 75% of coach's caseload to ensure active participation in CCMEP services and activities that result in CCMEP performance outcomes
- Provides case management and service coordination by communicating regularly with youth in assigned caseload and their involved stakeholders to create and update service strategy
- Exhibit strong interpersonal skills and professionalism to effectively represent IMPACT Community Action in various settings, fostering positive relationships with clients, partners, and stakeholders
- Maintain consisten and reliable attendance, demonstrating punctuality and strong commitment to fulfilling work responsibilities on time
- Other duties as assigned
Working Conditions and Physical Requirements:
Working conditions are within a standard office environment which requires the ability to operate telephone and personal computer for extended periods of time. The ability to lift 20 lbs. Frequent travel required within Franklin County.
Competencies and Knowledge, Skills and Abilities:
- Integrity and Trust
- Action Oriented
- Drive for Results
- Interpersonal Savvy
- Decision Quality
- Problem Solving
- Process Management
- Customer Service
- Innovation
- Verbal, Written Communication Skills
- Technical Skills (e.g. PC Applications)
- Ability to work well in a team environment, handle multiple assignments and meet deadlines
- Job-Specific Functional Knowledge and Skills:
Social work processes and practices
Knowledge of client support practices; coaching and training practices
Knowledge of related services for individual support
Knowledge of job skills and local hiring markets
Knowledge of developing teaching aids
Knowledge of independent living skills and work standards
Knowledge of practices in serving and working with hard-to-place individuals
Education and Qualifications:
- Associate Degree in Human Services or related field or equivalent knowledge/experience preferred.
- Minimum 2 years' experience working with youth and young adults.
- Minimum 2 years' experience in a position with responsibility for providing and/or coordinating supportive services to help individuals reach their goals.
- Prior experience with workforce development or education.
- Must possess a valid driver's license and/or reliable transportation. Must comply with Agency's insurance carrier standards and policy.
Equal Opportunity Statement:
IMPACT Community Action recognizes that a diverse workforce enhances the organization in many ways. We are committed to providing equal employment opportunities that foster diversity and meaningful experiences.
Salary : $22