What are the responsibilities and job description for the Administrative Assistant for Property Managment position at Impact Employment Solutions?
Administrative Assistant for Property Management
Aurora, IL
$18/hr – Paid Weekly
Part-Time – 3 days a week; Monday, Wednesday & Friday
8 am to 5 pm
Driver's License Required
DUTIES AND RESPONSIBILITIES
Candidates with experience in HUD and subsidized properties, experience with RealPage, fluent in English and Spanish and general experience in leasing and processing application paperwork
1.Client Relations
- Carry out the philosophies and wishes of the Owner in the daily overall operations of the apartment community to ensure apartment is meeting the Client objectives and expectations
2.Communication
- Maintain positive, professional and effective communication with applicants, residents, vendors, clients and guests while representing APARTMENTS
3.Leasing/Occupancy
- Maintain occupancy levels as established by owner/budget expectations
- Exhibit professional leasing techniques
- Assist with the completion of the monthly Market Surveys and analysis
- Assist with advertising and marketing strategies for the apartment community as needed
- Exhibit closing ratios in regards phone and walk-in traffic per APARTMENTS policy
- Assist with ensuring that all online marketing sources are updated (e.g., Craigslist) daily
- Promote positive resident/management relations, to retain desirable residents. Place customer need requests and follow up as number one priority.
- Assist with resident retention programs
- Ensure the safety, comfort and privacy of all property residents
- Ensure move-in orientation is completed consistently with new residents
4.Reporting and Document Management
- Maintain appropriate resident files including forms, leases, documents in accordance with APARTMENTS Standard Operating Procedures.
- Responsible for the daily integrity and confidentiality of resident files.
- Ensure that documents and reporting systems are maintained, updated, and organized.
- May assist in periodic reporting requirements as requested
5. Risk Management
- Ensure compliance of Risk Management items through the following of the APARTMENTS Standard Operating Procedures.
- Reports timely any/all injuries, illnesses, property damage through the proper reporting channels and forms.
- React calmly and professionally in emergency, emotional and/or stressful situations.
6. Facility Maintenance
- Assist residents with reporting of maintenance needs.
- Document facility and maintenance needs and ensure timely completion. c. Ongoing monitoring of the physical asset and identifying concerns with immediate supervisor.
- Follow up on maintenance requests to promote resident communication and satisfaction.
7. Other
- Consistently and fairly enforce community rules and regulations, APARTMENTS Standard Operating Procedures.
- Comply with all Fair Housing Laws and APARTMENTS policies and procedures.
- Promote a professional image by adhering to APARTMENTS Management's Dress Code Policy.
- Conduct displayed must be of a professional manner when communicating with employees, residents, prospective residents, clients, vendors, and guests while representing APARTMENTS Management.
- Responsible for meeting all training requirements for the position (Safety Meetings, etc.).
- Perform any and all functions as directed by the supervisor, including special project assistance.
Qualifications
Minimum Requirements:
- Must have a familiarity with affordable housing programs, including but not limited to: LIHTC, HUD programs (Project Based Section 8, Section 236, PRAC, 811 PRA), USDA-Rural Development (515), HCD, HOME Funds and Bonds.
- Minimum 1 year of experience in a similar role, preferably within Residential Property Management. Experience in hospitality, retail, sales or customer service will also be considered.
- High School diploma or equivalency certificate required. College degree in a relatable field preferred, but not required.
- Valid Driver's License, a good driving record, current motor vehicle insurance which meets State requirements, and an operable vehicle that meets APARTMENTS’s Driving Standards and Personal Vehicle Use policy.
- Must be proficient in speaking, reading, and writing in English.
- Must be bilingual, must be fluent proficient in speaking, reading, and writing in Spanish.
- Strong computer skills (MS Office, Google Apps, property management-related software, email, internet).
Skills Required:
- Basic Computer Skills
- Customer Service
- Google Drive
- Google Mail (GMail)
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Salary : $18
