What are the responsibilities and job description for the Customer Service Representative I position at IMPACT FLOORS OF TEXAS LLC?
Customer Service Representative I
Pay Rate: $18/hr - $24/hr
Since opening our doors in 1988, Impact Property Solutions has served thousands of multifamily properties for over 30 years. Property managers from Texas, Florida and North Carolina trust our outstanding customer service and quick installation every time they need new flooring installed. Impact has built our business around superior customer service, quality workmanship, same-day or next-day response time. This means we provide the right flooring, at the right time. Come be a part of our amazing team of professionals, and build a career in a fast paced, rewarding industry!
Impact Floors is searching for a Customer Service Representative to act as the company’s voice. As the customer service representative, you will provide support for customers by taking orders, providing helpful information, answering questions, and responding to complaints. The position also requires excellent data entry skills and problem solving and conflict - resolution skills.
Duties/Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Answer incoming calls in a professional, courteous and friendly manner.
- Responds to caller’s general information requests and/or inquiries.
- Takes accurate customer orders and follow through necessary process.
- Processes installation and repair orders in an accurate and timely manner.
- Enter Floor plans, pricing, and other customer information for new and existing accounts.
- Provide timely response to request for information including returning all calls as quickly as possible.
- Resolve or escalate customer issues, received via phone or email.
- Exceed internal and external customer expectations for quality and service.
- Responds to department email in a professional and timely manner.
- Makes updates to orders in the system
Competencies
- Excellent interpersonal and communication skills.
- High emotional IQ, empathy and drive to provide excellent service
- Excellent email and phone etiquette.
- MS office (MS word and excel) and PC fluency required
- Ability to work effectively with cross-functional departments
- Strong time management skills and ability to multi-task and prioritize work.
- Great attention to detail and problem-solving skills.
- Maintains adequate job knowledge.
Physical demands
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 25 pounds at times.
Travel required
No
Required education and experience
- High School Diploma or GED Equivalent.
- Minimum 1-year of customer service experience required
Preferred education and experience
- Flooring Industry experience a plus.
- RFMS systems experience a plus.
Work authorization/security clearance requirements
Must be authorized to work anywhere in the United States.
Benefits
- Competitive Health Insurance Plans (Employee, Children, Family)
- Vision and Dental Plan
- Company paid life insurance
- 401(K) / Roth plan with employer match (after 90 days)
- Generous PTO plus paid Holidays (after 90 days)
Salary : $18 - $24
