Account Manager - Work Remotely based in St. Louis, MO

IMPACT Group is a certified, woman-owned career coaching firm based in St. Louis, MO, USA that focuses on relocation, outplacement, and people development solutions. Our team of 300 is united on one idea: People can succeed professionally and personally even through difficult career challenges and transitions. We are building a better world by empowering people to find and grow great careers. As employees transition in, within, and out of a company, IMPACT Group is by their side providing one-on-one coaching, innovative technology, and personalized job search or career development programs to help them find the best career path for them.  

We’re on a mission to maximize human potential in an increasingly tech-enabled world. While partnering with companies of all sizes – large and small, national and global – our business model emphasizes the importance of providing the highest quality of services available 

***This job is remote/work from home in the St. Louis, MO area and will come into the office a few times a month for meetings, trainings, etc.

JOB SUMMARY

Manages Outplacement accounts by providing high-quality service to existing and potential clients. Continuously builds rapport and establishes strong relationships with existing clients to ensure retention and satisfaction to maximize business opportunities. Maintains and leverages a broad knowledge base of IMPACT Group’s solutions as well as systems and processes to consistently exceed client expectations. Manages and prioritizes client requests and issues. 

ESSENTIAL FUNCTIONS

• Serves as the day-to-day contact for Outplacement client organizations/accounts, working closely with Sales.
• Handles questions and inquiries from clients.
• Researches information and draws appropriate parties together to effectively resolve needs and questions.
• Prepares, updates, and distributes standard and ad hoc reports to clients, sales and leadership.
• Researches client and account information.
• Helps sales team prepare for annual reviews with clients and may participate in annual review meetings.
• Ensures client satisfaction by communicating and corresponding with clients, assisting with proposals, coordinating materials for presentations and helping to create marketing packages.
• Updates and maintains accurate client information in CRM system.
• 10-15% travel (if based outside of St. Louis to St. Louis office and/or client sites).
• Performs other duties as required.

QUALIFICATIONS

• Bachelor’s degree in business management or related field.
• Minimum three years in a customer service or account management role preferred.
• Exhibits a high level of professionalism and a strong work ethic; highly motivated, detail-oriented and resourceful.
• Responsive and client service oriented.
• Excellent time management and prioritization skills and ability to thrive in a changing environment.
• Able to effectively deal with ambiguity and create needed structures, systems and processes.
• Experience with CRM's such as Salesforce, Microsoft Dynamic, Salesloft, or other similar CRMs required.
• Effective project management skills, able to influence others to meet deadlines.
• Understanding of organizational structures, cultures and decision-making processes.
• Excellent interpersonal and critical thinking skills.
• Must be an active listener as well as an articulate and adaptable communicator.
• Proficient using Internet, MS Office and email applications.

IMPACT Group is a woman-owned, boutique, career services organization headquartered in St. Louis, MO, USA. We are the leading provider of career-life transition services serving more than 150 Fortune 500 companies worldwide and ranked #1 for customer satisfaction for 13 years.  Read more at www.impactgrouphr.com.