What are the responsibilities and job description for the Guest Experience Manager position at Impact Kitchen?

Job Description

MAKE YOUR IMPACT

Impact Kitchen is here to impact the lifestyle of New York City!

Impact Kitchen is a nutrition focused all day restaurant & cafe serving breakfast, brunch, lunch & dinner. We are 100% free of gluten, refined sugars and seed oils. Make an Impact everyday with smoothies, power bowls, coffee, baked goods and endless other nutrient-dense options.

Founded in Toronto in 2015, Impact Kitchen is the brainchild of two incredible innovators : personal trainer and nutrition expert Josh Broun, and M

C Cosmetics co-founder Frank Toskan. In addition to our restaurant presence, Impact Kitchen fuels many major league sports teams and top athletes through catering and culinary partnerships.

We are incredibly excited to share that this job posting is for our first New York based location, Impact Kitchen Nomad. Impact Kitchen Nomad will be opening in summer 2025. Together we can make an Impact Everyday.

WHAT MAKES IMPACT KITCHEN UNIQUE? Our Values

We are Passionate & Purposeful

We honour our food philosophy and make sustainable decisions while providing world-class hospitality. We ensure you feel the impact of our passion, every day.

We are Impacting the Community

From our teammates to our customers and partners, we are a community. We connect, inspire and make an Impact together, every day.

We are Building for the Future

We are constantly evolving and building for a better tomorrow. We believe that our habits truly make an Impact, every day.

Our Culture

Impact Kitchen prides itself on creating an incredible environment for those inside and outside our organization. We think like a professional team and are always training for the championship.

Our Stats

96% – The amount of managerial roles we filled through internal success planning last quarter.

91% – Our average Employee Experience score.

87.5% – Our average score across Indeed and Glassdoor.

If health and wellness excites you, if providing wholesome food and empowering others to make healthy choices drives you, and if you are looking for opportunities to grow alongside a dynamic team, then working with Impact might be a great fit for you!

GUEST EXPERIENCE MANAGER

As a Guest Experience Manager (GEM) at Impact Kitchen you set the hospitality standard high and are passionate to ensure guests enjoy their experience. Responsible for leading the guest experience (front of house) team to success. Our GEM’s lead the guest experience team in creation of positive interactions at all moments in the guests journey. You create a sense of community while your team takes orders, serves or sides. You partner with your Culinary Experience counterparts on the team ensuring great teamwork. The Guest Experience Team is the first point of contact in our guest’s journey and the last point before they leave. The natural progression from this role is to Restaurant General Manager.

COMPENSATION

Guest Experience Managers earn between $70,000 - $75,000 per year, benefit from a meal stipend, a substantial discount on Impact Kitchen products, have opportunity to enroll in health benefits, earn paid vacation and sick time, and have flexible scheduling to accommodate a healthy balanced lifestyle.

TEAM & DEPARTMENT

Guest Experience Managers make an impact everyday through leading our front-of-house operations, supporting the Restaurant General Manager in running a profitable business and being a role model for Impact Kitchen’s brand and values. The GEM maintains all of the restaurant's assets, leads front of house recruitment, training, employee schedules and operational efficiency. The GEM coaches and trains our Guest Experience Team Members. In this role you will have the opportunity to collaborate with colleagues from multiple levels of the organization. The Guest Experience Manager reports to the Restaurant General Manager.

The GEM reports to : Restaurant General Manager

CORE RESPONSIBILITIES

Leverage all available resources to deliver a world-class experience for guests, staff, and the Impact Community.

Drive training and career development of the Guest Experience team through Impact Academy (LMS) while overseeing staff performance, recognition, and growth.

Ensure seamless guest experience (FOH) operations by optimizing systems, enhancing communication, and driving efficiency in both dining room service and food & beverage production.

Utilize Impact’s industry-leading tech stack to support management of the fiscal budget, boost sales, and prime cost control tools while contributing to ownership of P&Ls.

Lead staff relations by upholding employment standards, addressing concerns, leading mentorship and coaching.

Support leadership of weekly Restaurant Management meetings, setting clear objectives, tracking action plans, and keeping the team aligned on upcoming initiatives.

Collaborate and learn from the Restaurant Management and Regional Operations Manager to execute financial goals, team development strategies, and guest satisfaction initiatives.

SKILLS

2 years of restaurant team leadership & management

Excellent communication skills; ability to communicate effectively, respectfully and work well with others in a team based setting

Ability to execute and thrive in a quick paced hospitality environment

Exceptional time management and organizational skills with the ability to multitask when required

Be able to work in a standing position for extended periods of time

Availability to work days, evenings, and weekends as business requires

Champion for food safety and public health practices

Food Handlers Certification

Barista experience

INCLUSIVITY AT IMPACT

Impact Kitchen feeds a diverse community and is made stronger by a diverse team. We welcome and encourage applications from our entire community equally. As an Equal Opportunity Employer, the decision to hire is based solely on business needs, experience and future potential. Hiring is not determined or influenced by any classification of an individual as protected by the laws that govern the region for which the prospective individual would work within. This is true for all practices and policies within the employee journey / lifecycle.

Impact Kitchen supports alternative ways to interview and encourages applications from individuals with disabilities. Should you require a reasonable accommodation, please indicate in your application. Both Impact Kitchen management and the applicant share responsibility to communicate and reasonably accommodate.

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Salary : $70,000 - $75,000

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