What are the responsibilities and job description for the Marketplace Sales Specialist position at Impact Networking?
Impact is a leading national managed services provider, specializing in: IT & Cloud, Cybersecurity, Digital Transformation & AI, Integrated Marketing, and Print & Document Management. Our partnerships are defined by thoughtful business strategy, solutions architecture, technology deployment, and ongoing support –with a driving focus to bring enterprise-level resources to the SMB and midmarket. We are committed to customer-centric excellence, delivering tailored solutions that enhance client value and drive sustainable growth. Join our team of experts and be part of an innovative culture that puts customers at the heart of everything we do.
Founded in 1999, Impact proudly remains privately-held and locally-owned, employing 900 experts across 23 US locations. Recognized for rapid growth and innovation, Impact has seen a 24% annual growth rate, and championed a vibrant, employee-focused culture.
Position Overview
The Print Team’s primary objective is to retain and support our existing print-only clients. With approximately 3,000 active accounts, we are transitioning dedicated sales support for these clients to the Print Team.
At this time, our focus is not on cross-selling additional services or prospecting for new business. Instead, we are committed to delivering exceptional service by ensuring that every print client has a dedicated representative who conducts regular business reviews, addresses questions and concerns, and works to identify opportunities for account growth and upgrades within Impact.
Responsibilities
- Manage and retain a portfolio of active print-only clients
- Serve as the dedicated representative for assigned print clients
- Conduct regular and consistent business reviews with clients
- Address and resolve client inquiries and issues in a timely manner
- Ensure client satisfaction and build strong relationships
- Monitor account activity and identify opportunities for account upgrades
- Collaborate with internal teams to support client needs
- Focus exclusively on existing clients (no cross-selling or new prospecting involved)
- Support Impact’s goal of client retention and growth within print services
Things We Are Looking For
The ideal candidate is a proactive self-starter with exceptional verbal and written communication skills. They bring high energy, a positive attitude, and thrive in competitive environments. Adaptable and resourceful, they excel in dynamic settings and effectively utilize available resources. Dependable and reliable, they demonstrate a strong commitment to their work. Additionally, they are tech-savvy, embracing technological innovation and quickly adapting to new tools and systems. Experience crafting messaging for C-suite and VP-level decision makers. Have a general understanding of business challenges across different industries.
Requirements
- 5 years of experience in Copier Sales
- High level of knowledge on copier leases and Kyocera and Konica print equipment
- High level of understanding of the lease buyouts, upgrade, and lease return process
- Ability to work independently and communicate efficiently interdepartmentally
- Ability to work with an upset client to understand the issue and work internally and externally to resolve
- Understanding of Papercut, Printer Cloud and SMUA software agreements
- Run consistent Business Reviews with all clients that are assigned
- Problem solving, Organizational, and presenting skills are required
- Proficient in D365, Impacts internal paperwork and Impact Ecommerce
Why Join Us?
At Impact, we’re more than just a workplace—we’re a community driven by values that inspire innovation, collaboration, and purpose. Here’s what defines us:
Innovation: We embrace change because innovation lives outside the comfort zone.
Passion: We are driven by purpose, fueled by passion, and obsessed with making an impact.
Honesty: We are fiercely transparent and consistently honest.
Fun: We fuel work with fun, knowing life's too short for boring.
Employee First: We are built by our people, for our people, and that will never change.
Low Ego: We champion ideas over titles, because brilliance knows no rank.
One Team: We win as a team, we lose as a team, we are one team.
Benefits We Offer
- 20 days of PTO, plus12 paid holidays
- 7 paid sick days
- Paid Parental Leave
- Comprehensive Health, Disability Life, Dental and Vision Plans
- 401(K) discretionary match & retirement plans
- Continued education reimbursement
- On-going training & development opportunities
Join us at Impact, where your ideas matter, your growth is supported, and your work creates real change. Let’s build something incredible together!
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