What are the responsibilities and job description for the Senior Technical Account Manager position at Impact Networking?
Job Description
Job Description
Impact is hiring a Senior Technical Account Manager to join our Nationally ranked Best and Brightest Workplace!
Impact is a leading national managed services provider, specializing in : IT & Cloud, Cybersecurity, Digital Transformation & AI, Integrated Marketing, and Print & Document Management. Our partnerships are defined by thoughtful business strategy, solutions architecture, technology deployment, and ongoing support –with a driving focus to bring enterprise-level resources to the SMB and midmarket. We are committed to customer-centric excellence, delivering tailored solutions that enhance client value and drive sustainable growth. Join our team of experts and be part of an innovative culture that puts customers at the heart of everything we do.
Founded in 1999, Impact proudly remains privately-held and locally-owned, employing 900 experts across 23 US locations. Recognized for rapid growth and innovation, Impact has seen a 27% annual growth rate, and championed a vibrant, employee-focused culture.
Overview
The Senior Technical Account Manager (Senior TAM) is a strategic partner and technical expert, responsible for managing relationships and delivering exceptional service to enterprise-level clients with complex IT environments. This role serves as the primary technical liaison, aligning IT services and infrastructure with the client’s business goals while ensuring the stability, security, and performance of their systems. Leveraging deep technical expertise and organizational knowledge, the Senior TAM oversees lifecycle management, coordinates large-scale projects, and ensures seamless transitions to steady-state support.
As a trusted advisor, the Senior TAM proactively identifies risks, recommends strategic technical improvements, and guides the implementation of advanced solutions tailored to the customer’s needs. They collaborate closely with internal teams and client stakeholders to deliver holistic IT strategies, resolve high-priority challenges, and drive continuous improvement. This role demands exceptional leadership, strategic thinking, and the ability to foster strong client relationships, positioning Impact as a long-term partner in achieving business success.
Watch the video below to learn more about our Managed IT division!
