What are the responsibilities and job description for the Keyholder position at Impact Seven Inc?
- After-Hours Assistance: - Respond to after-hours calls from residents regarding lockouts and key-related issues. - Provide timely assistance to residents in need of emergency access to their apartments.
- Vendor Coordination: - Wait for and assist service vendors arriving on-site for maintenance emergency repairs. - Ensure vendors have necessary access and information to perform their duties effectively.
- Emergency Response: - Assess and prioritize emergency situations, contacting the property manager as needed. - Aid residents in contacting their emergency contacts or services during critical situations.
- Resident Support:- Assist residents with inquiries related to keys, locks, and security. - Provide information on community policies and procedures related to key management.
- Social Activities:- Assist in supporting community social events and activities. - Engage with residents to encourage participation in community-building events.
- Documentation and Reporting: - Maintain accurate records of all key-related incidents, lockouts, and service requests. - Report any safety concerns or maintenance issues to the community manager promptly.
- Customer Service: - Exhibit excellent customer service skills while interacting with residents and vendors. - Address resident concerns with empathy and professionalism.
- Security Awareness: - Monitor the premises for any unusual activity during after-hours shifts. - Ensure that all security protocols are followed to maintain a safe living environment. Such as exterior lights
- Training and Development: Stay informed about community policies, emergency procedures, and security measures. -.
- Community Liaison: Act as a liaison between residents and management to facilitate communication and resolve issues. –
- Feedback Collection: Gather resident feedback regarding community services and activities to improve resident satisfaction.
- Conflict Resolution: Help mediate minor disputes or misunderstandings between residents after hours as needed with guidance from Community Manager
Salary : $7
