Leasing Agent

Ideal Candidates Must Possess:

• Strong interpersonal and communication skills: verbal, listening, and written
• Basic typing and clerical
• Ability to multi-task
• Projection of a professional image by following dress code and appearance standards as set forth by the community.
• Reliable
• Excellent telephone
• A positive, upbeat
• Sales experience
• Strong organizational skills, both electronically and
• Must be goal oriented and
• Strong multi-tasking capabilities, flexibility, and adaptability

Core Values:

• In order to achieve success, the Leasing Agent must embrace certain core principles and values which include:
  • Honesty
  • Integrity
  • Competence
  • Tenacity & Enthusiasm
  • Creativity
  • Professionalism
  • Drive
  • Safety Consciousness

Basic Responsibilities:

• Greet residents, future residents, and internal team members in a professional and consistently positive manner.
• Keep a high level of service in mind with every task while resolving conflict to benefit all concerned parties.
• Tour apartment homes and community grounds including models, amenities, and vacant
• Prepare lease documents and related paperwork for
• Facilitate the move in/move out
• Basic bookkeeping and clerical
• Promote positive resident
• Respect the boundaries of confidentiality, fair housing, laws and
• Execute on site marketing and advertising
• Be accurate and Essential Job Duties:
• Leasing and Marketing
• Handle telephone and on-site traffic, provide information about apartments and the community to prospective residents, schedule visits to the community, and show made-ready apartments.
• Successfully close new sales, lease apartments, and determine if prospective residents meet community qualifications.
• Maintain an accurate and in-depth knowledge of all aspects of the community, particularly in areas such as rent and pricing information, vacancies, apartment availability, lease expirations, square footage, etc.
• Complete follow-up Thank You notes, call-backs, and e-mails with prospects after the initial community visit.
• Monitor all vacancies and future vacancies in order to react proactively to future occupancy needs.
• Understand and comply with Fair Housing laws and
• Work with the community staff to make sure that the property’s appearance is acceptable and that apartments are ready to show to prospective residents.
• Inspect vacant apartments on a regular basis to ensure that they are ready to show to prospective residents.
• Assist with implementing resident retention and renewal
• Monitor community advertisements, the effectiveness of responses, and maintain the ad book.
• Gather information about markets and
• Analyze concerns associated with apartments which are slow to lease and offer
• Assist other staff members as
• Maintain open communication with other members of the community
• Represent the Company in a professional manner at all
• Effectively explain all lease and community policies to new and current
• Assist in the planning and implementation of, and attends, various community sponsored resident functions and activities.

Administrative Duties:

• Accurately and efficiently prepare and assist with all leasing paperwork (i.e. applications, lease agreements and addendum, and move-in packets).
• Conduct follow up activity as needed with new and current residents in order to establish and maintain positive resident relations.
• Complete service requests and communicate requests to the maintenance staff on a timely
• Collect security deposits, rent and all other funds associated with resident
• Ability to translate financial and legal real estate terminology into common language
• Attention to detail for managing all aspects of lease terms, including conflict resolution, move-in procedures and financial transactions

Safety Responsibilities:

• Learn and ensure compliance with all federal, state, local, and company safety rules
• Ensure that unsafe conditions are corrected in a timely manner

Physical Demands of the Job:

• Frequent hand motion with answering and dialing phones, computer, and 10-key
• Occasional carrying and lifting of 25 pounds to perform various office duties as
• Occasional immediate reaching to perform various office duties as
• Minimal overhead reaching to perform various office duties as
• Frequent standing for short amounts of time to perform various office
• Occasional walking to show apartments, inspecting the tour path and grounds, and opening models.
• Frequent sitting for long periods of time at desk or
• Use of other small office machines to perform various office duties as
• Minimal squatting or bending to perform various office duties as

Job hours:

• All Leasing Agents are required to work at least 1 Saturday per

Required Education and Skills:

• Must possess a valid Wisconsin driver’s license and personal automobile
• Proficient in operation of Microsoft Office, Word, Excel, Publisher, and
• Ability to work a flexible schedule including some evenings and weekends