What are the responsibilities and job description for the Account Manager position at Impact Solutions Inc?
The Account Manager will be responsible for handling OEM service accounts, as well as aftermarket customer accounts. This will include developing and maintaining strong, positive relationships and communication with customers at both individual and company scopes.
- · Monitor customer orders – communicate lead-times, part availability, scheduled ship dates.
- · Monitor, and act as an escalation point for accounts receivables.
- · Seek opportunities and assume lead role in customer RFP responses.
- · Facilitate the RFP process, deliver proposals and close business.
- · Provide leadership and act as liaison between company and customer accounts.
- · Provide inputs for the development and maintenance of accurate budgeting and forecasting.
- · Establish a role as the primary contact for customers and provide guidance to cross functional teams.
- · Effectively communicate and manage the process of aligning daily efforts with the annual strategic plan.
- · Manage administrative functions to each OEM.
- · Work collaboratively with Supply Chain & other cross functional teams to effectively meet customer needs.
- · Participate in and influence the new model development process.
- · Stays informed and communicates competitive landscape to protect revenue from competitors.
- · Analyze customer forecasts compared to orders.
Requirements:
- · Bachelor's degree or equivalent combination of education and experience.
- · Previous experience (1-3 years) in sales, purchasing, account management, or similar.
