What are the responsibilities and job description for the Accounts Receivables and Collections position at Impact Solutions Inc?
Accounts Receivable and Collections Specialist
This position is in Billings, Montana. We serve the construction industry, providing concrete construction products, tools, equipment, and accessories. Under the direction of the Accounts Receivable Team Lead, you will be responsible for accurately applying all forms of payment, making collection calls on past due accounts and reconciling account balances. This position provides customer service support regarding collection issues and billing discrepancies.
Responsibilities:
This position is in Billings, Montana. We serve the construction industry, providing concrete construction products, tools, equipment, and accessories. Under the direction of the Accounts Receivable Team Lead, you will be responsible for accurately applying all forms of payment, making collection calls on past due accounts and reconciling account balances. This position provides customer service support regarding collection issues and billing discrepancies.
Responsibilities:
- Accurately apply all forms of payment, including EFT, checks, and credit card payments.
- Ensure collections are made on a timely basis, primarily through reminder phone calls and manual email reminders.
- Processing and documentation of adjustments, including discounts and service charges.
- Provide additional information to customers to maintain accurate account balances.
- Submit a revised invoice or statement to the client, as required.
- Determine when an account has become unmanageable and provides recommendation to submit the account to an outside collection agency.
- Internal and external communication and service by working with customers who request information as needed to resolve account issues.
- Audit accounts to identify accuracy of cash posting on assigned accounts.
- May conduct research to resolve account issues.
- Assist with special projects as needed.
- Prior experience in an Accounts Receivable and/or collection department position.
- Demonstrate ability to use computers for data entry, basic understanding of Excel
- Experience with accounting systems preferred
- Strong interpersonal & communication skills with the ability to communicate with people of all levels of the organization professionally.
- Possess negotiation and problem-solving skills
- Must work well in a team environment
- Very well organized and the ability to multi-task
- Ability to work independently and maintain professionalism when working with a difficult situation.
