What are the responsibilities and job description for the Sales Engineer position at Impact Solutions Inc?
Sales Engineer | Solutions Engineer
Hybrid | Must be within 100 miles of Baton Rouge, LA (New Orleans, Lafayette, Covington preferred)
Are you passionate about technology and enjoy working directly with customers to solve complex challenges? Our client is seeking a Sales Engineer (Solutions Engineer) to play a critical, customer-facing role that blends technical expertise with strategic sales support. This is a 50/50 hybrid role, balancing technical solution development with sales collaboration to drive revenue and long-term customer success.
Key Highlights of this role:
✔ Impactful Work – Directly shape cutting-edge Voice, Video, and Data solutions for businesses, ensuring they get the best technology fit.
✔ Customer-Centric Approach – Build trusted relationships and guide customers through the sales journey with expert technical advice.
✔ Hybrid Flexibility – Work remotely with the opportunity to engage face-to-face with customers across the region.
✔ Growth Potential – Stay ahead of industry trends while advancing your career in a high-impact role.
Your Role & Responsibilities
Sales Support & Solution Design (50%)
- Serve as a trusted technical advisor, translating customer needs into tailored solutions.
- Partner with the Sales team to develop and present compelling Voice, Video, and Data solutions that drive business value.
- Lead technical pre-sales demonstrations and proof-of-concept presentations to showcase product capabilities.
- Assist in crafting proposals, responding to RFPs, and managing pricing, quoting, and contract lifecycles.
- Maintain accurate customer and pipeline data in CRM systems (Salesforce or equivalent).
Engineering & Customer Engagement (50%)
- Support post-sales deployment, initial equipment installations, and solution testing.
- Provide exceptional ongoing support, ensuring technical solutions align with business objectives.
- Identify opportunities for upselling and cross-selling to enhance customer experience and increase revenue.
- Ensure customer network configurations and system documentation remain up-to-date.
- Conduct technical training sessions for the Sales team and customers.
What You Bring to the Table
Customer-Focused Mindset – Ability to translate complex technical concepts into real-world business solutions.
Sales Acumen – A proactive approach to supporting the sales process and identifying new revenue opportunities.
Communication & Collaboration – Strong presentation skills, ability to engage customers, and work seamlessly across teams.
Required:
- 3 years supporting Sales and Product teams with technical solution development.
- 5 years of IP Network Administration experience.
- Willingness to travel within the assigned territory for client meetings (typically weekly).
Preferred:
- Cisco CCNA certification
- Bachelor’s Degree in Engineering, Computer Science, or a related field
- Experience with Salesforce or other CRM platforms
Location & Work Environment
- Hybrid role – Work remotely, with travel required within a 100-mile radius of Baton Rouge (New Orleans, Lafayette, Covington preferred).
- Must have reliable transportation for client meetings, typically once a week.
Ready to Make an Impact?
If you thrive in a role that blends technical problem-solving, customer engagement, and sales strategy, this is your opportunity to shape the future of business technology solutions while advancing your career. Apply today!
