What are the responsibilities and job description for the Debt Collection Specialist position at IMPACT STAFFING INTERNATIONAL?
Day-to-Day Responsibilities
Impact Staffing International (ISI) is seeking a customer service-focused Debt Collection Specialist to join our client’s team in Harrisburg, PA. This contract, on-site position, plays a key role in supporting our client’s government toll-road projects, helping consumers resolve past-due Pay-by-Mail and toll violation accounts in a respectful, professional manner. You will have the option to work either Tuesday-Saturday or Monday through Friday from 8:00 AM – 5:00 PM EST, with Saturday shifts from 10:00 AM – 6:30 PM EST. As a Debt Collection Specialist, you will manage inbound and outbound calls in a fast-paced call center environment, using a professional and empathetic tone to guide customers through payment options and account resolutions. With over 8 months’ worth of toll backlog, our team handles between 400–7,000 calls daily, so effective communication and time management are key. You will be equipped with a headset and basic call center tools, and you'll receive paid, multi-step training to ensure success and compliance with all federal and state collection laws. You’ll also document call outcomes, update account records, and work closely with your team and supervisors to maintain quality standards and meet performance goals.
Required Skills and Background:
- Strong, clear, and professional phone presence
- Excellent verbal communication and active listening skills
- Comfortable handling disgruntled or frustrated consumers with patience and professionalism
- Basic computer skills – able to navigate systems while speaking with customers
- Customer service experience – especially in retail, restaurant, or call center environments
- High School Diploma or GED
- Ability to pass a background check and drug test
Preferred Qualifications:
- Bilingual candidates are highly encouraged to apply – additional pay may be available
- Prior experience in collections, debt recovery, or financial services a plus
- Experience with high-volume customer contact and fast-paced work environments
Client Benefits Include:
- Health, dental, and medical insurance
- 401(K)
- Weekly pay
- Amazing company culture
- Supportive team environment with growth opportunities
- On-site parking and vending services
- Fully paid, hands-on training program
