What are the responsibilities and job description for the IT Service Desk Analyst position at IMPACT Technology Recruiting?
We are seeking an experienced IT Service Desk Analyst for the following contract role. This position is onsite 5-days per week and does require shift flexibility.
Job Description:
Further increase customer service by consistently logging work orders, specifically in the following scenarios:
- Troubleshoot and resolve hardware/software issues
- Calls or walk-up requests that are completed immediately.
- Calls or walk-up requests that will require follow up in order to complete.
- Maintain a high level of efficiency by completing 1500 or more work orders.
- Assist with training and supporting the professional growth of junior staff members.
Essential Competencies:
- Great Customer Service Skills
- Proactive
- Effective Communicator
- Organized
- Able to multi-task
- Strong Work Ethic
Qualifications
- 3 years help desk experience.
- 3 years of PC hardware experience, including building PCs from scratch.
- 2 years of POS hardware and software support.
- 2 years of experience with Microsoft Office (Word, Excel, PowerPoint, & Outlook)
- 2 years of experience supporting remote users in a WAN and VPN environment.
- 2 years of experience using PC imaging and antivirus software.
Salary : $24 - $29
