Production Manager

Reporting to the Director, Operations, the Manager, Production responsible for overseeing the following aspects of Operations in their fulfillment center:

1. Production & Fabrication: Work with Operations Manager to oversee and determine sequence of activities concerning job scheduling interaction with all production departments within the fulfilment center, including work schedules and manpower needs.
2. Staging: Oversee Staging aspect of all fulfillment working closely with Operations Coordination and Staging Technicians to ensure accurate & efficient staging.
3. Building Maintenance: Oversee building maintenance by establishing and maintaining routine property maintenance schedule. Coordinate and schedule with internal and external resources as needed.
4. Health and Safety: Establish, review and control Health & Safety policies and practices to ensure federal, state and city compliance

Essential Duties and Responsibilities:

• Ensure that all Operations personnel adhere to all IXM Global processes and policies accurately & efficiently
• Support development and facilitation of IXM Systems & Processes
• Collaborate with IXM Management to effectively forecast upcoming fulfillment
• Premier customer service, quality of work and reliability
• Work closely with Operations Coordination to ensure that all required work order fulfillment are scheduled, completed accurately & efficiently
• Ensure that non-billable labor hours equal less than 10% of total hours during bi-weekly pay periods
• Manage fabrication/production process
• Recommend fabrication and production techniques based on design objectives and budget
• Monitor quality of workmanship and production
• Manage costs to ensure budget goals met
• Monitor, coordinate and communicate all project specifications and ongoing progress to team members
• Manage Staging Technicians and contractors to ensure preps are accurately & efficiently executed before all events with proper reporting
• Ability to troubleshoot any issues discovered during Staging Process and work closely with Operations Manager, ADs/AMs/PMs to resolve
• Ensure reporting Operations personnel submit daily time and material usage tickets in a timely manner.
• Work with Operations Coordination / purchasing to ensure all stock materials are kept current and on hand as needed for production.
• Maintain a safe working environment

Supervisory Responsibilities

Directly supervises 10 - 20 non-supervisory employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Education and/or Experience

Bachelor's degree (B. A. or B.S.) from four-year college or university; and/ Or 5 years’ exhibit industry experience – specifically in a Production or Project Management role or similar experience successfully executing projects and programs and/or training; or equivalent combination of education and experience.

• Language Skills
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, proposals, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills

To perform this job successfully, an individual should have knowledge of Excel Spreadsheet software and Microsoft Office Word Processing software, Microsoft PowerPoint and Outlook.

Other Skills and Abilities

• Must be passionate about working with people and be customer-centric.
• Experience in the event marketing or a creative solutions based agency.
• Thrives in an entrepreneurial and independent environment.
• Embodies flexibility, open-mindedness and receptivity.
• Actively works out solutions.
• Identifies something valuable in being part of a team and ability to effectively collaborate.
• Effective communication skills are required: including the ability to make effective presentations; prepare written documentation including proposals, quotations and letters; maintain accurate and complete client and project files.
• Must be able to develop excellent rapport with existing and prospective clients.
• Must have a good “business sense”.
• Exhibit the ability to multi-task, sell, and operate under severe time constraints and immovable deadlines. Good organization, detail and follow-up skills are required.
• Proficient using Microsoft office programs.

About Impact XM

Impact XM is a global event and experiential marketing agency that empowers brands to power business—and has nearly 50 years in business to prove it. From events, exhibits and environments to digital engagements and consumer activations, we create experiences that connect brands and consumers in a meaningful way. This ensures we live up to our name by making a positive impact on people’s lives and our clients’ business.

OUR BRAND – What We Believe

Passion

is Paramount – We love what we do, take pride in doing it and celebrate what we accomplish.

ABC

Always Be CURIOUS – We explore the possibilities, discover innovative solutions, and learn from experience.

We>Me

Collaboration and transparent communication creates our best work.

Trust

is Earned – We are defined by our actions and held accountable to our co-workers, clients, and outcomes.

Respect

is Given – We understand, acknowledge, and appreciate the perspective and actions of others.

Impact XM Benefits - US

Impact XM offers a comprehensive benefit package including: Medical, Dental, Vision, Life, LTD,401(k), Flexible Time Off and Holiday pay as well as competitive salaries and the opportunity for growth within our exciting industry!