What are the responsibilities and job description for the Senior Hotel Parking Operations Manager position at Impark?
Description
The Senior Operations Manager ensures the safe and efficient parking operations, while delivering service that exceeds our customer / client’s expectations. The Senior Operations Manager is responsible for all aspects of operating a large or complex parking facility including : staff management, revenue control, safety, and client relations.
Key Responsibilities
- Responsible for the supervision of location staff including : delegating, coaching / developing, monitoring performance, and ensuring compliance with all company standards.
- Recruit, select, and train new employees; develop onboarding plan for new employees to ensure success.
- Act as the main point of contact to client or Property Manager; attend location meetings as appropriate, and respond to client requests in order to develop and maintain a good working relationship.
- Monitor maintenance of the facility and associated premises to ensure that the garage / lot is clean, safe, and maintained to standards; supervise on-going maintenance projects to ensure quality and timely completion.
- Manage ticket inventory, cash flow, reports, and audits to prevent loss through theft, error, or carelessness.
- Review profit and loss statements, adjustments, and variance reports on a monthly basis; make adjustments as necessary to achieve budget goals.
- Prepare daily, weekly, and monthly operating reports as required.
- Use respectful communication to assist guests with their questions, problems, and concerns; address escalated concerns from guests.
- Immediately respond to reports of accidents, incidents or safety concerns.
- Communicate professionally at all times with guests, client, and teammates.
Skills, Knowledge and Expertise
Benefits
Join our team and enjoy an outstanding benefits package, including :
Designed to align pay with performance.
Enjoy 20 days of paid time off, plus 8 paid holidays, so you can rest and recharge.
Access top-notch Medical, Dental, and Vision coverage for you and your family.
Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.
Benefit from a generous employer match with immediate vesting to help you save for retirement.
Access behavioral Health Care to assist with personal needs for you and your family members.
Enjoy time off to support your growing family or care for loved ones.
About Reimagined Parking
The Reimagined Parking family of nationally recognized brands–Impark, Lanier, Republic Parking, AmeriPark, and ParkOne—is the world's leading tech-powered, people-driven parking solutions provider. Our workforce of 8,000 manages 3,400 high-density parking facilities across 500 North American cities, generating 34 million digital transactions annually.
Reimagined Parking is an equal opportunity employer. Reimagined Parking does not discriminate on the basis of race, ancestry, religion or creed, color, sex, national or ethnic origin, gender identity, gender expression, sexual orientation, age, marital status, family status, veteran status, disability status, or any other protected ground of discrimination / class status protected by state / provincial or federal law, as applicable. Reimagined Parking complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
United States - California applicants only : The Company will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable.
Find out more about the Los Angeles County Fair Chance Ordinance at here. Find out more about the California Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage : here
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