What are the responsibilities and job description for the Medical Receptionist position at Impeccable Beatz & Spa?
Our Mission
Impeccable Beatz & Spa is a well sought business in Guilderland, NY. Our commitment is to create a safe space environment of relaxation, catering to the diverse needs of all skin types through our exceptional corrective skin treatments and beauty services.
Within our organizational framework, employees can anticipate the following features:
- Growth Opportunities: We are committed to fostering professional development and advancement for our team members.
- Relaxed Atmosphere: We cultivate a culture of tranquility and ease, promoting a harmonious work environment where individuals can thrive.
- Company Perks: As part of our commitment to employee satisfaction, we offer a few incentives and benefits designed to enhance the overall experience of working with us.
- Safe Work Environment: The well-being and security of our staff are paramount. We adhere rigorously to safety protocols and standards to ensure a secure workplace for all.
- Flexible Working Hours: Recognizing the diverse needs and commitments of our employees, we provide flexibility in scheduling, allowing for a better balance between professional and personal responsibilities.
We are looking for a motivated Esthetician or Medical Spa Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. As a Medical Spa Receptionist, you will be the first point of contact for Impeccable Beatz & Spa. Our duties include offering administrative support across the spa. You will welcome clients and greet people who visit the business. You will coordinate front-desk activities, including distributing correspondence and redirecting phone calls. To be successful as a Medical Spa Receptionist, you should be friendly, approachable, and dependable. The ideal candidate should also have excellent oral and written communication skills and be able to organize their work using tools, like Google Docs and office equipment. Multitasking and stress management skills are essential for this position. This role requires working in shifts, so flexibility is a plus. Ultimately, a Medical Spa Receptionist’s duties and responsibilities are to welcome guests positively, ensure efficient and smooth day-to-day operations of our office and execute all administrative tasks to the highest quality standards.
Responsibilities
- Properly open and close spa each day according to Standard Operating Procedures.
- Greet, welcome and direct guests
- Organize and schedule all appointments including handling all guest intake forms
- Answer and direct phone calls as well as write and distribute emails
- Provide basic and accurate information in-person and via phone/email
- Research all products and services at Impeccable Beatz and Spa to be able to provide guests with detailed descriptions of spa treatments, packages, products, services, and hours of operation.
- Updating confidential client records pre and post treatment
- Ensure accurate records of payment, including cash, credit and digital payments.
- Receive, sort and distribute daily mail/deliveries
- Fulfillment of all orders! (pack and print labels)
- Develop and maintain a filing system
- Maintain contact lists, document guest information in electronic records as directed.
- Provide general support to visitors
- Act as the point of contact for internal and external clients
- Provides exemplary service and offers seamless experience to guests.
- Assist in all areas of spa operation as requested by management.
- Organize, clean and maintain all spa areas
- Assist Elaine or Kryss with personal matters and errands(for the business) within reason.
Requirements
- MUST be passionate about the aesthetics and beauty industry.
- Maintain complete confidentiality in all guest matters in accordance with company policy
- Excellent written and verbal communication skills
- Professional attitude and appearance
- Attention to detail and problem-solving skills
- Excellent organizational skills, multitasking and time-management skills, with the ability to prioritize tasks
- Knowledge of office equipment, management systems, and procedures including spa booking softwares
- Proficiency in MS Office(MS Excel, MS PowerPoint, etc.) or Google Office (Docs, Sheets, etc.)
- High School degree; additional qualification as an Administrative Assistant will be a plus
Important to note:
Job Types: Full-time, Part-time
Pay: $17.00 - $20.00 per hour
Expected hours: 32 – 36 per week
Schedule:
- 4 hour shift
- 8 hour shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $17 - $20