What are the responsibilities and job description for the Desktop Support Level - I (2 Weeks Project) position at Impel Integrated Tech Services?
Hiring Desktop Support Technician Level -1 ( 2 Weeks Long Project - With Possible Extension) in Corinth, Mississippi, 38834
Location:
- Corinth, Mississippi, 38834
Pay Rate:
- $28/HR
Schedule:
- Starting Mon, 01/20/2024 - Fri, 01/31/2024
- Mon - Fri
- 08:00 AM - 05:00 PM
Scope of Work Requirements:
- Install, upgrade, support and troubleshoot Windows, Mac and any other authorized desktop software/applications.
- Install, upgrade, support and troubleshoot End User Workspace Hardware such as Desktop, Laptops, Printers, Mobile Devices, Video and Conferencing Equipment and any other authorized peripheral equipment and devices.
- Perform general preventative maintenance tasks on devices and software.
- To follow and execute instructions provided by Subject Matter Experts.
- Provide onsite hand and eye support to Customer / OEM SME’s towards Install, upgrade, support and troubleshooting of devices in Network and Compute environment.
- To assist users with any logged IT related incident when called upon.
- To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
- To accurately record, update and document requests using the IT service desk system.
- To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
- Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
- To be a highly motivated team player with the skills and ability to manage changing priorities.
- To create, maintain and publish relevant support documentation in order to assist all End Users with the quick resolution of their incidents and service requests and enable users to become more self-sufficient.
- Be willing to attend training as necessary to keep up to date with the latest technology and internal system processes.
- To attend training courses as identified and agreed for appropriate development.
- To contribute towards reporting as per customer requirement.
- Any other tasks as assigned and within the skillset of the person.
Technical Skills:
- Good general understanding of IT principles such as Networks, Hardware and Domains
- Working knowledge of leading software packages such as MS Office, Lotus Notes, and MS Outlook etc.
- Good working knowledge of Operating system such as Windows and Mac related software and applications
- Good experience in End User device hardware and software troubleshooting
- Good experience of supporting devices such as Printers and Meeting Room equipment’s
- Knowledge of mobile devices, in particular Blackberry and iPhones
- Experience with building, configuring, replacing, and troubleshooting EUC hardware components
- Awareness of Data Backup principles
- Familiarity with virtual, MDM and VPN environments
- Basic knowledge and familiarity with devices in Network and Compute environment
Job Type: Full-time
Pay: $28.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
Work Location: On the road
Salary : $28