Employee Relations Manager

Employee Relations Manager Position Dimensions Business Unit: Impellam Job Band: NA Reports to: SVP of Human Resources Job Family: Human Resources Direct reports: No Job family subset: TBD Budgetary Responsibility: No Benchmarking code: NA Position number: TBC Document date: April 2025 Position Profile

To provide customer focused, responsive, accurate, and pragmatic HR advice and support to managers, employees and flexible employees in line with Company policies, internal procedures and legal requirements.

The business:

• Acts as an "ambassador" of the Group, working in line with Impellam values.

• Understands the Impellam brands and their unique offerings.
• Works with the business to deliver a first-class advisory service covering a range of employment and employee relations matters.
• Provides a positive customer experience through each advisory interaction throughout the employee life-cycle.

Commitment to our culture, values, and behaviors: Achievement of the position objectives and key responsibilities is attained by:

• By being an ambassador for Virtuosity and contributing to a culture of trust, customer centricity, innovation, authenticity, inclusivity and agility to improve business effectiveness and the commitment to the results of the team, ahead of personal interests.
• Promoting collaboration and connectivity to support Lorien and One Impellam strategy and initiatives.
• Treating people with respect and by the company's equal opportunity and unacceptable behavior policy.
• Behaving in a manner that does not put the safety and integrity of you, others, the environment, or the company at risk.

Key responsibilities:

Advice and Guidance:

• Support and coach managers in understanding employee relations policies and practices, ensuring understanding of key activities and company standards
• Inform and advise managers of employee relations policies and practices

• Provide face-to-face support to our managers for complex employee relations cases
Provide HR support on client and employee calls in conjunction with the brands when required

• Respond to other HR queries as appropriate and refer to the HR team members for advice where necessary

• Ensures that human resources material such as policies and guidelines are up to date which includes policy development
• Provide a dedicated HR advisory service to the Impellam Brands and Corporate functions in relation to disciplinary and grievance matters, organizational change and a range of employment and employee relations matters relating to both permanent staff and temporary workers

Case Management:

• Case management of Employee Relations cases (e.g. disciplinaries, grievances, redundancies, restructures, relocation, leaves of absence, flexible, settlement agreements, ensuring response times are in line with statutory guidelines and company policy)
• Generation of disciplinary, grievance, redundancy and flexible working templates and letters and associated redundancy schedules
• Support and advise on ER cases across a range of employment sectors for our temporary workforce ensuring the advice is tailored in accordance with the workers' contract of employment (e.g., employees/associates/contract for services)
• Facilitate any occupational health referrals for sickness absence cases
• Management of the HR Advice inbox in line with the standard response time

Training:

• Delivery of HR training to our managers via a virtual classroom environment

Technology and HR systems:

• Accurate and prompt data management on HR database where necessary
• Running basic custom reports where necessary
• Ensure all Employee Relations cases are accurately recorded on the case management log
• Ensures that policies and guidelines are available via the company's HR system
• Ensure all employee data is managed in line with internal Data Retention processes

Relationship Management:

• To develop and maintain collaborative and productive relationships with managers, HR business partners and colleagues
• Liaison with HR Business Partners to deliver appropriate and timely employee relations support

Change Management:

• Supports organizational change activity, acting as a change agent. Supports managers thinking around new org structures highlighting possible challenges
• Guide managers towards execution of organizational change via robust and pragmatic HR advice

Continuous Development:

• • To keep up to date with developments in employment legislation and human resources best practice, knowledge sharing with the team to ensure continuous development and improvement in service offered

Projects:
Workplace Health, Safety, and Environmental Compliance: At Impellam, it is our moral obligation to safeguard each other, our customers, our temporary workforce and the environment by operating an injury-free, healthy workplace that minimizes our environmental impact.

Impellam is committed to providing a safe and secure working environment to all employees and promote best practices.

You will meet our HSE obligations by committing to:

• Seek to prevent injury to any employee, customer, worker, or contractor.
• Actively participating and completing compliance training as required.
• Consider the safety implications of decisions.

Work experience and attributes: Essential :

• Bachelor's degree
• 7 years' experience in Employee Relations

• HR Advisory background with a strong bias towards Employee Relations and Employment Legislation
• Proven end to end case management of ER cases
  • Knowledgeable approach, able to instil confidence in others
• Solid understanding of employment legislation and best practice
• Knowledge of HR Systems
  • Proven organizational, judgement and decision-making skills
  • Delivering excellent customer service in a fast-paced environment
  • Strong communication and influencing skills, articulated verbally and in writing

Behaviors:

• Works well under pressure
• Self-motivated, well organized and adaptable
• Proven decision making, examples of offering solutions
• Ability to make decisions under pressure
• Ability to work with different levels of employees
• Shows sensitivity and respect for other people's feelings, cultures and beliefs
  • Provides sound, realistic and impartial advice
  • Demonstrates sound personal values and ethics, and operates within the organization's values, processes and expected behavior
  • Supports colleagues in times of high workload or pressure
• Deals with confidential and sensitive HR matters and data
• Works with others to help gain commitment and support for changes or policies, using the appropriate communication channel or method
• Puts forward logical and evidenced suggestions
• Shows courage to speak up, asks questions or for information, help or advice from other people when faced with unfamiliar issues or circumstances.

This job description describes the principal purpose and main elements of the role. It is a guide to the nature and main duties as they currently exist but is not intended as a wholly comprehensive or permanent schedule and is not a contractual document. This document may be amended to meet the changing needs of the business.

Impellam NA is an Equal Opportunity Employer - All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law.

If you are in need of an accommodation to participate in the recruitment and hiring process, please contact our Talent Acquisition team at talent_hr@impellam.com .