What are the responsibilities and job description for the Digital Support Technician position at IMPERATIVE CHEMICAL PARTNERS, INC.?
Imperative Chemical Partners has an immediate opening for a Digital Support Technician in Midland TX. If you are interested in joining a growing company with a proven track record of success, this is your opportunity! SUMMARY The Digital Support Technician is primarily responsible for level-one technical support for the employees of Imperative Chemical Partners across all locations, from the Midland corporate office, while working independently or collaboratively on information services projects as assigned. The successful applicant will possess exceptional communication and customer service skills, a high degree of responsibility, and a strong working knowledge of troubleshooting and supporting Microsoft Windows and Apple iOS environments, as well as common computer, mobile device, and peripheral issues. ESSENTIAL DUTIES AND RESPONSIBILITIES : Provide responsive, courteous, and knowledgeable service to level one technical support tickets submitted to the help desk via email or telephoneFollow through and track all support tickets until a successful conclusion is reached, escalating tickets when necessary, and documenting outcomesSet up or refurbish computing equipment and mobile devices, following prescribed processes.Perform regular and routine maintenance and monitoring for hardware and softwareAssist with training initiatives in-person and via creation of training video and documentsKeep abreast with the latest developments in computer science and information technologyReceive training in presentation, customer service, or business communicationsAbility to work at a distance or be on-call as neededMust be able to sit, stand, kneel, or crawl as necessary to service computing equipmentInfrequent overnight travel, at the companys expense, may be requested to visit branch locations.Work collaboratively or individually on an information services project as assigned by the Director of Infrastructure & Support. Examples of projects include : o Computing and communication device inventory o Cell phone account maintenance and audit o Network cabling installation and repair o Inventory of supplies and equipment This job description is not designed to cover or contain a comprehensive listing of activities, duties, responsibilities, or percentage of effort that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. REQUIRED SKILLS, EDUCATION & KNOWLEDGE : Some college or technical training in computer science or information technology (IT)Previous and recent employment, volunteer service, or extracurricular participation in any fieldAbility to multi-task and work cooperatively with otherAbility to set up and support a Windows 10 desktop / laptop environmentAbility to set up and support an iOS mobile environmentExperience with standard features in Microsoft Office / Office365Ability to troubleshoot common hardware and software issues on computers, mobile devices, and peripheralsAbility to follow-up on and track end user tickets to completion.Skills in professional business communication and customer service. PRE-EMPLOYMENT REQUIREMENTS Must complete and pass all required pre-employment screenings. This description reflects managements assignment of essential functions, it does not exclude or restrict the tasks that may be assigned or re-assigned. This job description is subject to change at any time.
