What are the responsibilities and job description for the Expediting - Logistics Coordinator position at Imperative Logistics Group?
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
In this position, you will be providing customer service and operational support, which includes taking customers orders, communicating with our vendor network of airlines, cargo handlers, and pickup / delivery agents, giving pricing information, performing consultative sales to customers, explaining services and benefits to customers, suggesting alternative solutions, and resolving problems competently and appropriately.
20.00 Hourly Rate
ESSENTIAL JOB FUNCTIONS
Customer Service
- Place new bookings and route the shipment to meet service and maximize profit
- Problem solve with customers and vendors (airlines and pickup / delivery agents)
- Serve as an additional point of communication for all customer service and documentation-related matters
- Coordinate freight movement throughout the life-cycle of each shipment while working closely with carriers and agents
- Monitor shipments from order entry through delivery to ensure on-time performance
- Correspond with customers extensively via phone, e-mail and website
- Assist our employee drivers, agents, and carriers in obtaining critical information
- Contribute to team effort by executing tasks delegated to you as needed
- Manage and distribute a high volume of incoming calls and emails
- Quickly and reliably resolve logistics service issues with confidence, escalating to managers when necessary
- Support new and existing customer accounts to foster business development
- Build and maintain carrier relationships and trust through open and interactive communication to ensure successful transportation abilities
- Present customers with effective, customized, cost-efficient transportation solutions to achieve service objectives
- Prepare quotes for customers and vendors
- Follow communication procedures, guidelines, and policies closely to achieve customer objectives
Operations
QUALIFICATIONS AND EDUCATION REQUIREMENTS
PHYSICAL REQUIREMENTS
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Salary : $20