Bilingual Training and Development Coordinator

Overview

Imperial Cleaning is one of the largest independently owned cleaning companies in the nation, providing professional cleaning services to Retail, Offices, Medical Facilities, Schools, Commercial Buildings, Financial Institutions, Municipalities, and more for over 25 years. Now over 1,000 employees strong, and with consistent double-digit sales growth year over year, Imperial Cleaning is well-positioned to continue its growth.

A central pillar of our success is effective and frequent communication with our customers to ensure that we meet their needs and achieve the highest level of customer satisfaction. We take great pride in our work and respond with a sense of urgency to resolve any issue that may arise. Our strong commitment to service excellence has enabled us to become an elite service provider for the retail luxury brand sector and we have the highest customer retention rate in our industry, over 4x the industry average.

Should you come to work at Imperial, you will find that we encourage input and creativity from employees at every level within our organization to improve and move our business forward. We welcome new employees to our growing family and team. When you join Imperial Cleaning you become part of a great family culture. At Imperial, we know that our people are our greatest asset and we take great care to find highly qualified candidates that share our commitment to growth and excellence.

Imperial Cleaning is an equal opportunity employer. We offer competitive compensation packages and a variety of benefits that provide our staff with a safe, respectful, and professional working environment. Our location: 151 Dixon Ave, Amityville is an upscale, professional building just off the 110 corridor - walking distance from the train station and town.

Position Overview

The Bilingual Training and Development Coordinator will play a vital role in organizing, implementing, and managing training programs for our diverse workforce. This individual will ensure that all training materials, sessions, and resources are accessible in both English and Spanish to support our bilingual employee base. The successful candidate will be a proactive, organized, and adaptable professional with a passion for employee development and creating inclusive learning experiences. Strong technical ability is a must.

Key Responsibilities

• Training Program Management: Implement training programs and materials in both English and Spanish to meet the needs of employees at various levels across the organization.
• Reporting: Prepare and deliver regular reports on training program performance, participation rates, and feedback to management, using both English and Spanish as necessary to ensure clarity for all stakeholders.
• Language Support: Provide bilingual support during training sessions, ensuring all employees understand the materials and can engage in the learning process effectively.
• Training Needs Assessment: Collaborate with department heads and team leaders to assess the training needs of employees and develop tailored learning solutions to address skill gaps.
• Facilitation: Lead training sessions (virtual and in-person) for employees, ensuring an inclusive and supportive learning environment for both English and Spanish speakers.
• Program Evaluation: Track and evaluate the effectiveness of training programs, gather feedback from participants, and make recommendations for continuous improvement.
• Resource Management: Maintain a library of training materials, resources, and guides in both languages to ensure consistency and easy access.
• Employee Engagement: Foster a positive learning culture and encourage employees to take ownership of their professional development.
  
  

Qualifications:

• Education: Bachelor's degree in Human Resources, Business Administration, Education, or a related field (or equivalent work experience).
• Experience: At least 3 years of experience in training and development, preferably in a bilingual or multicultural setting.
• Language Skills: Fluency in both English and Spanish (written and verbal) is required.
• Communication Skills: Excellent communication and interpersonal skills with the ability to present complex information in an engaging and clear manner.
• Organizational Skills: Strong project management skills, with the ability to prioritize and manage multiple tasks simultaneously.
• Technology Proficiency: Comfortable with using learning management systems (LMS), Microsoft Office Suite, and virtual training tools.
• Adaptability: Ability to adapt training materials to meet the diverse learning needs of employees in a dynamic work environment.
  
  

Preferred Skills:

• Certification in Training and Development or related field.
• Experience with eLearning and HRIS platforms.
• Knowledge of adult learning principles and methodologies.
• Bilingual fluency in additional languages is a plus.