Senior Billing Specialist

Imperial Cleaning is one of the largest independently owned cleaning companies in the nation, providing professional cleaning services to Retail, Offices, Medical Facilities, Schools, Commercial Buildings, Financial Institutions, Municipalities, and more for over 25 years. Now over 1,000 employees strong, and with consistent double-digit sales growth year over year, Imperial Cleaning is well-positioned to continue its growth.

A central pillar of our success is effective and frequent communication with our customers to ensure that we meet their needs and achieve the highest level of customer satisfaction. We take great pride in our work and respond with a sense of urgency to resolve any issue that may arise. Our strong commitment to service excellence has enabled us to become an elite service provider for the retail luxury brand sector and we have the highest customer retention rate in our industry, over 4x the industry average.

Should you come to work at Imperial, you will find that we encourage input and creativity from employees at every level within our organization to improve and move our business forward. We welcome new employees to our growing family and team. When you join Imperial Cleaning you become part of a great family culture. At Imperial, we know that our people are our greatest asset and we take great care to find highly qualified candidates that share our commitment to growth and excellence.

Imperial Cleaning is an equal opportunity employer. We offer competitive compensation packages and a variety of benefits that provide our staff with a safe, respectful, and professional working environment. Our location: 151 Dixon Ave, Amityville is an upscale, professional building just off the 110 corridor - walking distance from the train station and town.

Job Summary

We are seeking a detail oriented and experienced Senior Billing Specialist to join our finance team. The ideal candidate will be responsible for managing the billing process, supervising billing staff and ensuring accurate and timely invoicing for our residential and commercial clients.

Responsibilities Include

• Process monthly recurring and one time invoices
• Manage third party billing systems
• Onboard new clients into the accounting systems
• Maintain an up to date billing system for residential and commercial clients
• Carry out billing, collection, and reporting activities according to specific deadlines
• Assist with payment allocations to customer accounts
• Monitor customer account details for non-payments, delayed payments and other irregularities
• Reconcile accounts for multiple locations
• Maintain accounts receivable customer files
• Follow established procedures for processing receipts, cash, checks and credit card payments.
• Assist with daily bank deposits
• Process adjustments on invoices
• Investigate and resolve customer queries
• Communicate with customers via phone, email and mail
• Communicate with internal teams to ensure billing accuracy
• Ensure customer invoicing is processed accurately and timely
• Reconcile billing reports to identify errors
• Other duties as assigned.
  
  

Key Requirements

• Bachelors degree in Accounting Finance or related field.
• Minimum 3 years of experience in billing or accounts receivable
• Proficiency in accounting software and Microsoft Office suite.
• Excellent data entry skills
• High degree of accuracy and attention to detail
• Strong communication skills for both email and phone communications
• Results oriented with the ability to resolve challenges and emergencies efficiently
• Multi-task oriented with the ability to handle multiple projects at a time
• Ability to work independently and as part of a team
• Customer focused with a can-do approach to problem solving
• Proficiency in English