What are the responsibilities and job description for the Shift Supervisor position at Imperial Events Security Services?
JOB OVERVIEW
The Shift Supervisor is responsible for overseeing the day-to-day operations of their assigned shift. The Shift Supervisor is tasked with signing in, posting, supervising, and training Line Staff (security guards). The Shift Supervisor is also responsible for daily interaction with event and venue clients in order to ensure IESS is always represented well. Shift Supervisors, like all in a leadership role, is responsible for cultivating the corporate culture with staff at all levels within the organization. The Shift Supervisor is the most visible and vital role representing the IESS brand.
RESPONSIBILITIES & DUTIES
The Shift Supervisor is responsible for overseeing the day-to-day operations of their assigned shift. The Shift Supervisor is tasked with signing in, posting, supervising, and training Line Staff (security guards). The Shift Supervisor is also responsible for daily interaction with event and venue clients in order to ensure IESS is always represented well. Shift Supervisors, like all in a leadership role, is responsible for cultivating the corporate culture with staff at all levels within the organization. The Shift Supervisor is the most visible and vital role representing the IESS brand.
RESPONSIBILITIES & DUTIES
- Directly supervise shifts for all events at various venues
- Take responsibility for “owning” staff communication messages during each shift
- Always enforce company policies, documenting violations appropriately
- Maintain an "open door" policy for employee concerns at all levels of the organization
- Ensure company standards are met on all shifts
- Be responsible for ensuring staffing levels for each shift are adequate and not below or over established figures
- Document and communication staff attendance or other personnel issues consistently
- Complete a Daily Shift Report for each shift to be sent within 30 minutes of shift end
- Complete a Daily Base Checklist for each shift to be sent during the shift
- Immediately communicate all issues that could negatively impact operations to the Operations Manager
- Be the liaison with venue management and local authorities during each shift
- Check in regularly with the direct point of contact for each event and ensure their expectations are met
- Communicate any direct client or venue requests to the Operations Manager
BENEFITS
- Paid Time Off (up to 80 hours per year)
- Medical Insurance (50% covered by company)
- 401k with company matching
- Perks at Work Membership, offering discounts at your favorite restaurants, attractions, entertainment, and more.
- Free in-house trainings and certifications
- Company-sponsored attendance to industry trainings or conferences
- Advancement opportunities
MINIMUM QUALIFICATIONS
- Must be at least 21 years of age or older
- Must have a high school diploma or GED
- Ability to communicate effectively both orally and in writing
- As a condition of employment, employees must successfully complete a background investigation and a post-offer/pre-employment drug screening.
- Possess a valid US drivers license (preferred)
- Must pass a driver's record check (if applicable)
- Must have a flexible schedule which includes working some nights, weekends, and holidays as business needs dictate
- Must have at least 2 years experience managing others directly
- Neat and professional appearance
- Upbeat, friendly, and personable demeanor
- Must be able to handle urgent situations with calm and poise
- Must be organized, detail-oriented, and able to prioritize tasks
- Must be proficient in computer skills and fluent in Microsoft programs
