Customer Service Representative

Imperial is in search of a self-directed Customer Service Representative (CSR) who can manage customer accounts, communicate with outside sales representatives, and handle other projects as assigned. This position reports directly to the CSR Manager.

Salary: $40,000 - $45,000
Employment Type: Full Time
Location: Bourbon, Mo. (Hybrid Role, 3 Days Onsite - After Training)

What You’ll Be Doing

• Manage customer accounts from initial orders to finalization.
• Communicate with outside sales representatives as well as corporate and wholesale customers.
• Understand color patterns, hat styles, and other information necessary for maintaining processes.
• Maintain a high level of professionalism with clients and work to establish a positive rapport with every customer.
• Answer questions from customers or individuals about products or direct them to the appropriate person.
• Follow up on orders to ensure delivery by specified dates.
• Build relationships with customers and clients.
• Proof designs from the art department.
• Understand company trademarks and registrations.
• Learn and understand the purchase order process.
• Communicate with customers over multiple email systems.
• Work with company-related websites and website orders.

What We Need

• Experience: Customer service experience (Preferred)
• Education: High School Degree (Preferred)
• Ideal Characteristics:
• Excellent verbal and written communication skills
• Strong organizational skills
• Ability to manage multiple projects simultaneously
• Ability to deal promptly with various types of client demands

You will use your communication and organizational skills to manage customer accounts and maintain high levels of professionalism while building relationships with clients.

Imperial is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training, and promoting qualified people of all backgrounds.