What are the responsibilities and job description for the Systems Analyst I position at Imperial Health?
This position is:
Full Time
Position Location:
Lake Charles, LA
GENERAL SUMMARY OF DUTIES: Performs professional level information systems duties in the installation and maintenance of application software, and the maintenance and administration of computer systems and applications; to provide technical support and assistance to Imperial Health information system users; and to perform a variety of analytical duties relative to assigned area of responsibility.
ESSENTIAL FUNCTIONS:
- Perform a variety of professional level duties to support information technology systems and programs in assigned area; serve as liaison between system users and information systems staff in the implementation, administration and maintenance of information systems, computer programs and software applications.
- Install and maintain application software and computer hardware; provide technical assistance to system users in accordance with applicable information systems policies, procedures, methods and techniques.
- Install and maintain phone systems, and related voice applications software.
- Participate in the evaluation and testing of system upgrades; install or upgrade software applications; troubleshoot hardware and software related problems; coordinate and document testing for new or revised software applications; assist in deployment of new applications in assigned areas.
- Perform system maintenance activities on various systems; monitor system performance; maintain system security; reset user passwords; grant or revoke system access.
- Respond to requests from users regarding system operations; provide solutions to operations problems.
- Perform a variety of complex systems analysis duties in the design, implementation and maintenance of management information systems and supporting computer hardware and software applications; maintain new applications or enhance existing programs.
- Perform related duties and responsibilities as required.
KNOWLEDGE, SKILLS & ABILITIES:
- Ability to exercise independent judgment in matters of significance.
- Proficiency in Microsoft Office applications.
- Proficiency in installing and troubleshooting hardware and software.
- Ability to use cable equipment, handle simple tools, diagnostics tools and telecommunication troubleshooting equipment.
- Communication skills
- Ability to work flexible hours.
- Ability to prioritize and handle multi-tasks in a fast-paced environment.
- Customer service skills
- Project management
EDUCATION REQUIREMENTS:
- Associates in Networking/Support/IT Systems or equivalent. Any certification is preferred.
EXPERIENCE:
- Entry-level position.
