Asset Retention Specialist

Asset Retention Specialist - Kansas City

JOB SUMMARY:

IPFS is seeking an Asset Retention Specialist to join our team. The Asset Retention Specialist will work with our most valuable agencies, maintain a territory of canceled loans, and train and mentor new associates. A successful Asset Retention Specialist will help nurture profitable relationships, enabling the business to achieve superior and sustainable financial returns. The individual performing in this role will be responsible for providing legendary service to Agents, Brokers, and insured Customers in a timely and accurate manner.

KEY RESPONSIBILITIES:

• Provide Legendary Service to all Customer inquiries (external and internal) by responding promptly and thoroughly to all requests.
• Respond to telephone inquiries from insurance brokers, insurance carriers, and insured Customers regarding premium finance accounts. Properly document all conversations on each specific account.
• Maintain a territory by contacting Agents regarding return premiums received and make suitable repayment options to ensure the loan is collected and paid in full.
• Ensure clear notes and actions are placed on the account for each step in the collection process.
• Responsible for working with challenging or problematic relationships as needed.
• Work with our agents and brokers to understand the reason for arrears and to facilitate suitable solutions for each client.
• Communicate issues on accounts to all parties involved: Sales Executive, Account Executives, and Regional Leadership.
• Professionally address client errors and communicate the negative impact of those errors to IPFS, arranging acceptable resolution for us and our agency partners.
• Collaborate with new associates to establish familiarity with company procedures and best practices.
• Complete appropriate recommendations for loan losses and write-offs.
• Coordinates with leadership to manage the organization's assets by ensuring operational efficiency, reliability, and cost-effectiveness.
• Implements and refines the organization’s asset management strategy, aligning it with the goals and objectives of IPFS.
• Utilizes asset management software and tools to track asset location, condition, and performance.
• Provides data and insights on asset maintenance, replacement, and improvement requirements to contribute to operational decision-making.
• Maintain a high level of product knowledge to provide professional and courteous guidance to clients.
• Participate in working groups to share feedback on process and workflow improvements to advance the arrears management.
• Communicate internally with Sales, Service, and Finance as appropriate.
• Carry out any general task at the request of the management team that may be required by their function.

REQUIRED SKILLS:

• Clear written and verbal communication skills.
• Preferably 3-5 years of prior experience in at least one of the following core areas: Insurance, Commercial Loan Industry, Collections or Customer Service.
• Sufficient math skills with the ability to perform basic calculations quickly.
• Strong organizational and time management skills.
• Ability to adapt in a fast-paced environment.
• Ability to use initiative and good judgment in a decisive but fair manner to resolve delinquent situations.
• Results-oriented, diplomatic, and adept at building customer relations.
• Strong problem-solving skills.
• Ability to work closely with others in a team-oriented environment.
• Knowledge of financial services industry and lending products.
• Computer literacy in Microsoft Office Word, Excel and Outlook.
• Exceptional customer service and contact management skills.
• Positive attitude, highly motivated, ability to work independently in a team environment.

The schedule for this position is Mon - Friday, 8:30 AM - 5:30 PM CST. (9:00 - 5:30 with a shorter lunch).
Must be able to commute to and work at our downtown Kansas City offices. Parking is provided.

EDUCATION QUALIFICATIONS:

Some College Preferred