What are the responsibilities and job description for the Device Specialist II Evenings & Weekend position at Impilo?
Hourly rate : $14 / hour
WHAT YOU'LL DO
- Work remotely as part of our Center of Excellence Support Team, partnering with our customers and effectively resolving issues through phone (primary channel) and email
- Onboard new patients, help them set up our software and Remote Patient Monitoring devices, and provide them with an understanding of the objectives and expectations of the program
- Provide support & guidance to patients across our customer base who use our software and devices to monitor their health and wellness
- Maintain comprehensive knowledge of our tools to diagnose software issues, engaging with our product and engineering teams to solve more complex product issues
- Collaborate with account managers or sales teams to identify opportunities for existing customers to use more services
- Monitor your queues, assist with daily goals, and conduct quality control to reduce errors to improve procedures.
- Recommend and work with your manager to implement policies to ensure quality, timely, and efficient design of customer-oriented services.
- Auditing your queue to ensure accuracy of information and compliance with SLAS and SOPs
- Help customers and patients navigate a variety of tools & features within our software
- Communicate thoughtful, customized solutions that help customers have a frictionless experience
- Show composure, resilience, and flexibility as customer needs evolve and case volume changes
ABOUT YOU
Salary : $14
