What are the responsibilities and job description for the Customer Service Rep position at Imprimus Labels and Packaging?
Job Title
Imprimus Labels and Packaging Overview
We are a leading manufacturer of product labels, flexible packaging, folding cartons, and shrink-sleeve printing products. Our five plant locations in California, Ohio, and Texas serve the demanding requirements of the cosmetics, personal health care, beverage, food, and dietary supplements markets.
Our core values play a meaningful role in our employees' lives, guiding us to deliver exceptional customer experiences and build lasting relationships.
Key Responsibilities:
- Act as the primary customer liaison, delivering excellent service and building customer loyalty through effective communication and sales support.
- Strengthen customer relationships by competently handling day-to-day requests and adhering to service-level standards.
- Secure customer acknowledgment of pricing and miscellaneous charges, ensuring seamless order execution.
- Understand plant and equipment capabilities to determine pertinent information and lead time required to produce quality products.
- Manage customer inventory programs, proactively working with customers to maintain agreed-upon inventory levels and ensure shipments are released as planned.
- Assist the team with critical initiatives, such as press proofs, new business setup, account/workload transition, backup of other CSRs, complaint processing, and resolution of open payment issues.
- Collaborate with the team on Return Merchandise Authorizations (RMAs) and claims resolution.
Requirements:
- Strong interpersonal and communication skills, both written and verbal.
- Proficiency with data entry, Word, Excel, and email software.
- Ability to learn new computer programs and complex procedures in a dynamic work environment.
- Knowledge of Graphic Arts (Pre-press) is desired.
Experience and Education: A high school diploma or equivalent is required, along with five years of experience in Customer Service, preferably in the label printing industry. Label Traxx experience is a significant plus.
Benefits:
- Comprehensive benefits package starting on the first day of the month after hire.
- Free $100,000 life insurance and long-term disability coverage.
- United Healthcare Medical Plans.
- Employer-provided Health Savings Account contributions.
- 401k with company match available after 90 days.
- Short-term disability, flexible, and dependent spending accounts, accident, and critical illness insurance.
- Paid Time Off and Holiday Pay.
Physical Demands: This position requires regular talk or hearing, frequent use of hands or fingers, and occasional standing, walking, sitting, reaching, and lifting up to 25 pounds. Specific vision abilities include close vision, distance vision, and the ability to adjust focus. The work environment is typically low to moderate noise level.
Equal Opportunity Employer: We make employment decisions based on merit and other legitimate business reasons. We strive to have the best available people in every job, without discrimination based on race, color, creed, sex, gender, transgender status, age, sexual orientation, national origin, citizenship, ancestry, religion, marital status, military service/veteran status, physical or mental disability, genetic information, medical condition, or any other characteristic protected by law.
Salary : $100,000
