What are the responsibilities and job description for the Hotel Manager position at Imprint Hospitality?
Job Description
Job Description
Job Summary :
The Hotel Manager will lead the successful daily operation and administration of all hotel departments in a high-touch, service oriented, 26 room hotel. They will be responsible for ensuring an exceptional guest experience and maximizing the profitability of the Hotel. To achieve desired outcomes, the Hotel Manager will plan, implement, and control effective strategies that drive results by creating and maintaining a competent, motivated, and empowered team. A major initiative in the first year will be to drive wedding business to the hotel. The Hotel Manager must also be involved within the community and positively represent the hotel.
Supervisory Responsibilities :
Recruits, interviews, hires and trains new staff.
Oversees the daily operations and staffing of the hotel.
Provides constructive and timely performance evaluations.
Handles discipline and termination of employees in accordance with hotel policy.
Ensure proper coverage of all departments, assisting and working shifts when needed.
Duties / Responsibilities :
Coordinates and oversees all hotel operations, ensuring quality service is provided within the established business plan and budget.
Works to resolve issues or problems that guests may experience.
Handles special requests and accommodations.
Manages customer feedback online and in person.
Inspects facilities to ensure compliance with applicable standards and regulations.
Ensures maintenance issues are addressed in a timely manner.
Ensures proper coding of invoices, assists with month end reporting and conducts a thorough financial analysis.
Monitors key performance metrics and identifies opportunities to increase profitability.
Coordinates services with outside suppliers, vendors, travel agencies, and event planners.
Assists in the development and maintains a marketing strategy to promote the hotel and services and business functions.
Active revenue management, including daily rate changes and weekly reporting and strategy calls.
Sourcing, selling and servicing group business.
Performs other related duties as assigned.
Required Skills / Abilities :
Understanding of the hotel sales process
Understanding of hotel financial reporting
Excellent client (internal and external) communication
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Strong supervisory and leadership skills.
Extensive knowledge of hotel and hospitality industry.
Proficient with Microsoft Office Suite or related software.
Ability to work during peak demand periods (nights and weekends)
Education and Experience :
Bachelor's degree, preferably in hotel management, business administration, or related field preferred.
Five or more years of experience in the hotel industry required; prior managerial experience required.
Previous group sales or service experience preferred.
Maintenance and facilities management experience is a plus.
Compensation
Compensation commensurate with experience
Manager housing is available upon request and will be factored into total compensation package if availed.
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