What are the responsibilities and job description for the Chief of Staff position at Imprint?

Who We Are

Imprint is building a next-generation co-branded credit card company to serve America's great brands. Some of our partners include H-E-B, Turkish Airlines, Brooks Brothers, and Eddie Bauer. Imprint is backed by Kleiner Perkins, Thrive Capital and Khosla. We are focused on building a brilliant team who want to change payments and who embody Imprint's Operating Principles.

The Role

The Chief of Staff acts as a strategic partner and right-hand to the CEO and CFO. This role is responsible for driving cross-functional initiatives, ensuring alignment across teams, and enabling efficient decision-making. The CoS will provide oversight of key projects, manage executive-level priorities, and serve as a critical liaison between leadership and other stakeholders.

This is a hybrid role based out of our New York office and reports to the Chief Financial Officer.

What You'll Do

Strategic Planning & Execution :

Collaborate withthe CEO, CFO, and leadership team to define and execute the company's strategic initiatives.

Lead the development of quarterly and annual business objectives and priorities.

Track progress against strategic goals and identify areas needing attention or recalibration.

Operational Efficiency :

Identify bottlenecks in workflows and implement solutions to improve operational efficiency.

Facilitate Operational team meetings, including agenda setting, documentation, and follow-ups.

Cross-functional Coordination :

Act as a liaison between the CEO / CFO and various teams to align efforts across departments.

Drive communication and collaboration on company-wide initiatives, ensuring clarity and accountability.

Oversee and manage key projects and special initiatives as assigned by the CEO and CFO.

Data Analysis & Reporting :

Gather and analyze data to inform leadership decisions, including metrics related to performance, productivity, and growth.

Develop presentations and reports to communicate insights, progress, and updates to stakeholders.

Team Leadership & Culture :

Mentor and support high-performing teams, fostering a culture of collaboration and innovation.

Champion company values and work closely with HR to implement initiatives that enhance employee engagement and retention.

Stakeholder Management :

Prepare for and manage communications related to key meetings, presentations, and events.

What We Look For

8 years of experience in strategy, operations, or a similar role; prior experience in a fintech company is preferred.

Proven ability to lead and manage complex projects,

Exceptional organizational and project management skills

Excellent communication and interpersonal skills, capable of influencing and working collaboratively across departments.

Ability to thrive in a fast-paced, dynamic environment with evolving priorities.

Demonstrated experience in identifying operational inefficiencies and implementing solutions that drive business impact.

Strong analytical abilities with a data-driven mindset

Proficiency in productivity tools (PM software, spreadsheets, presentations)

High level of emotional intelligence and discretion

Bachelor's degree required

Perks & Benefits

Competitive compensation and equity packages

Flexible vacation policy

Fully covered, high-quality healthcare including fully covered dependent coverage

Additional health coverage includes access to One Medical and option to enroll in an FSA

16 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parents

Access to industry-leading technology across all of our business units - stemming from our philosophy that we should invest in resources for our team that foster innovation, optimization, and productivity

Imprint is committed to a diverse and inclusive workplace. Imprint is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Imprint welcomes talented individuals from all backgrounds who want to build the future of payments and rewards. If you are passionate about FinTech and eager to grow, let's move the world forward, together.

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