Confirmation Dispatch Representative

Improveit Home Remodeling has been a trusted name in the home improvement industry for over 35 years. We are dedicated to enhancing the lives of homeowners by providing high-quality products and exceptional customer service, and to the success, happiness, and development of our employees.

As an award-winning, growth-oriented organization, we are looking for more enthusiastic individuals to join our Inside Sales Confirmation team. If you are a motivated self-starter with excellent communication skills and a passion for connecting with our prospective customers, we want you to be part of our dynamic team.\Position Overview

• Responsible for lead management of a market segment.
• Double check all notes, appointment history, details to ensure your market Maximizes its potential.
• Dispatch all leads according to the best RPL and sales rep situation.
• Confirm accuracy of appointment with the customer and other sources as outlined by company guidelines.
• Gain customer agreement on attendance and timeframe of appointment.
• Dispatch customer appointments to sales reps within company guidelines.
• Accurately document and disposition all appointments, calls and sales within company guidelines.
• Communicate with Confirmations/Dispatch manager any systemic, policy or process gaps in need of attention.
• Communicate with Dispatch/Confirmations team any scheduling, lead, appointment, or customer discrepancies, irregularities or changes.
• Call/text/email customers with appointments in need of attention in a timely manner or in line with pre-determined schedule.
• Communicate regularly and professionally to sales and call center management on market needs.
• Participate in coaching sessions and training regularly and when requested.
• Other duties or responsibilities as assigned by management.

• Think Unlimited training and understanding.
• Computer skills: Experience in Microsoft office Suite – Outlook, Word, Excel, and PowerPoint
• Communication Skills: Strong oral and written communication skills including but not limited to text, email, phone and in person communication.
• Planning and organizing: Ability to plan and organize appointments, schedules and communications
• Soft Skills: Creativity, teamwork, problem-solving and maintaining interpersonal relationships
• Ability to work nights and weekends when needed
• Ability to “read” people and resolve conflict before it happens.
• Ability to relate positively to customers.

• 3 years call center, dispatching, sales, or customer service experience
• 90 days Confirmation Experience as a confirmation specialist preferred*

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