Program Manager

Role: Project Manager
Location: Washington, DC (Hybrid - Onsite 2-3 days per week)
Clearance Requirement: Secret Clearance (Top Secret/SCI preferred)

Summary:
The Project Manager will oversee a .NET and SharePoint-based knowledge management application, which plays a crucial role in supporting document workflows and communications within the Department of State’s Executive Secretariat. This role requires outstanding customer engagement skills, a keen awareness of organizational dynamics, and the ability to manage key tasks and interactions effectively.

Key Responsibilities:

• Lead and support the management and operation of a knowledge management application, ensuring efficient document workflows and seamless user experiences.
• Serve as the primary point of contact for senior leadership, providing briefings and updates to executives within the Department of State.
• Deliver high-quality customer service with a personalized approach, ensuring that customer needs are met efficiently.
• Foster communication and collaboration across teams and with external stakeholders, including the Executive Secretariat and other related offices.
• Drive project goals and timelines while maintaining adaptability to accommodate shifting priorities and demands.
• Facilitate positive interoffice interactions and productive relationships across diverse teams.
• Provide technical support and escalate critical issues as necessary to maintain system performance.
• Guide ongoing improvements to enhance results and align with customer expectations.

Qualifications:

• Demonstrated experience managing high-visibility projects with complex stakeholder needs, particularly within federal agencies or government settings.
• Strong customer service skills, with the ability to build positive working relationships and resolve challenging situations effectively.
• Excellent verbal and written communication skills, capable of engaging senior executives and conveying complex information clearly.
• Proven experience in IT project management, with expertise in .NET and SharePoint applications being highly desirable.
• Ability to perform effectively in a dynamic work environment and adapt to evolving requirements.
• Experience with all phases of project lifecycle management, from initiation to completion.
• Familiarity with Department of State operations or equivalent federal settings is a plus.

Working Conditions:

• Hybrid work model, requiring onsite engagement in Washington, DC, 2-3 days per week, with remote work flexibility for the remaining days.
• Occasional work during government closures or special events may be necessary.

EEO Statement:
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.