Technical Trainer

Position Summary: The Department of State is seeking a dynamic and experienced Technical Trainer to join our team. The Trainer will be responsible for mastering our case management application, creating comprehensive training materials, managing SharePoint resources, facilitating communication and onboarding efforts, driving user engagement, and fostering knowledge-sharing among users. The goal of this role is to train new users on system functionality, promote adoption, and position new bureaus for long-term success with the application. This role requires on-site presence for 3 days per week.

Key Responsibilities:

• Application Mastery: Gain a thorough understanding of the case management application, including its features, functionalities, and benefits.
• Training Material Development: Create detailed and user-friendly training materials, including manuals, guides, and video tutorials tailored to various learning styles and user needs.
• End-User Guides & SOPs: Develop engaging and informative guides that highlight key features and benefits of the case management application to encourage adoption among end-users.
• Video Training Content: Produce short, engaging recorded videos (e.g., 1-minute guides on user management) to enhance accessibility and learning.
• Training Plans: Design structured training programs that cater to different levels of user expertise, ensuring a comprehensive and effective learning experience.
• Conduct Training Sessions: Facilitate in-person and virtual training sessions for end-users, providing hands-on guidance and support.
• SharePoint Management: Maintain and regularly update the Enterprise SharePoint page with FAQs, release notes, training materials, and relevant resources.
• User Communication & Newsletters: Send out newsletters or updates to front offices, summarizing key changes, migration timelines, and important system information.
• Collaboration & Knowledge Sharing: Reactivate and manage the Microsoft Teams channel to facilitate best-practice sharing among different bureaus, encouraging self-sufficiency in troubleshooting and application use.
• User Support: Offer ongoing support and assistance to users during the initial rollout phase to ensure smooth adoption and integration of the application.
• Feedback Collection & Iteration: Gather feedback from training sessions and user interactions to continuously improve training materials, strategies, and user experience.
• Marketing the Application: Collaborate with internal stakeholders to develop strategies and materials that effectively market the case management application across different bureaus within the Department.

Qualifications:

• Education: Bachelor’s degree in Education, Information Technology, Business Administration, or a related field. Relevant experience may be considered in lieu of a degree.
• Experience: Minimum of 5-7 years of experience in training, instructional design, or a related field, preferably within a governmental or large organizational context. Teaching experience a plus.
• Technical Skills: Proficiency in creating training materials using various tools (e.g., Microsoft Office Suite, Adobe Captivate, Camtasia) and familiarity with case management systems.
• Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information in a clear and concise manner.
• Interpersonal Skills: Strong interpersonal skills and proactive attitude with the ability to work collaboratively with diverse groups of stakeholders and end-users.
• Adaptability: Ability to quickly learn new technologies and adapt training methods to suit different audiences and learning styles.
• Time Management: Effective time management skills with the ability to manage multiple tasks and meet deadlines in a part-time capacity.

Work Schedule:

• Flexible schedule to accommodate training sessions, content development, and SharePoint/Teams management.
• On-site presence required for 3 days per week.