Claims Examiner - Retirement and Death

The Illinois Municipal Retirement Fund (IMRF) provides death, disability, and pension retirement benefits to employees of local governments and school districts in Illinois (with the exception of the City of Chicago and Cook County). We are the second largest—and best funded—statewide public pension system in Illinois, IMRF serves over 3,000 municipal employers in the State. We are an award-winning organization, located in Oak Brook, IL.

SUMMARY

The Claims Examiner is responsible for reviewing and processing Retirement, Death, and Refund applications, supporting documents, data entry, determining eligibility, and calculating IMRF benefits. This position is responsible for using manual processing procedures to resolve most pending and work queue conditions. It is expected that this position can independently process all but the most complex manual claims. This position provides manual estimates and retirement information to members and the other Illinois Reciprocal Retirement Systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Review and accurately input all information and supporting documentation, determine eligibility, and calculate retirement and death claims and voluntary additional benefits.
• Calculate and prepare manual benefit estimates.
• Contact other IMRF departments to obtain information, request corrections in an effort to resolve most internal conditions preventing payment of benefits.
• Contact employers, employees, beneficiaries, and financial institutions to resolve most external conditions preventing payment of benefits.
• Provide customer service to employers, employees, beneficiaries, and other IMRF departments by answering questions concerning procedures and benefits, either in writing or by telephone.
• Maintain a work in progress that meets service goals.
• Process Voluntary Additional Refund applications and Separation Refund applications as a back-up to the Staff Assistant as assigned.
• Review various internal reports including the suspended benefit report, the un-confirmed death report and the cash receipts report for items to be researched and resolved on a monthly basis.
• Other duties may be assigned.

EDUCATION and/or EXPERIENCE

Associates degree (AA) or equivalent from two-year college or technical school; or two years related experience and/or training; or equivalent combination of education and experience.

IMRF Salary & Benefits:

The expected annual salary range for this role is $50,300 - $53,000. Please note the salary information is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations. The range listed is just one component of IMRF's total compensation package for employees. Other factors include the following benefits:

• 35-hour base work week, Monday - Friday
• Death, disability, and pension retirement benefits as a member of IMRF
• Generous insurance benefits, including medical and dental
• Paid vacation, 12-13 paid holidays and 2 personal days
• Tuition reimbursement
• Business casual attire
• Award-winning organizational approach to performance excellence