IMRI is a Woman-Owned, Service-Disabled Veteran-Owned, and Minority-Owned small business specializing in Cybersecurity, Digital Transformation, Strategic Business Consulting, and Staff Augmentation. With a strong track record of innovation, we have evolved from mainframe migration and Y2K solutions to delivering cutting-edge Data Center Infrastructure and Cybersecurity services.
IMRI serves federal agencies, state and local governments, and Fortune 1000 companies, providing tailored technology solutions that drive operational excellence. Our commitment goes beyond technology—we focus on delivering measurable impact and shaping the future of IT solutions.
- Position Type : Contract
- Title : Helpdesk Technician
- Location : Los Angeles, CA
- Duration : Through May 31, 2025, with possible extensions
We are seeking a Helpdesk Technician to provide comprehensive technical support for our enterprise IT environment. The ideal candidate will have a minimum of 10 years of IT experience, supporting at least 200 users in a fast-paced enterprise setting. This role requires strong expertise in troubleshooting hardware and software issues, provisioning and maintaining enterprise equipment, managing assets, and providing end-user training. The position involves both in-person and remote / virtual support.
Key Responsibilities :
Provide in-person, phone, and remote technical support for hardware and software issues.Manage enterprise remote mobile device management and troubleshooting.Provision, install, maintain, and support enterprise user equipment, including :Smartphones (iOS & Android)Desktops & LaptopsTabletsVoIP & POTS phonesOversee enterprise asset inventory management, including procurement, assignment, retirement, and disposal.Handle printer setup, installation, and troubleshooting (local and network printers).Create and maintain User Guides and Standard Operating Procedures (SOPs) for IT support.Support and maintain audio / video conferencing equipment (Crestron, Shure, Tesira).Conduct end-user training, including the creation of pre-recorded training videos.Lift and transport IT equipment up to 40 lbs as needed.Maintain a valid Class C driver's license with a satisfactory driving record (no more than three moving violations and no DUIs within the last three years).Technical Environment :
Operating Systems & Software :Windows 10Office 365 Suite (Word, Excel, PowerPoint, Teams, OneDrive)Microsoft Active Directory (on-prem & Azure)Mobile Device Management :Workspace ONE / AirWatch MDMEnterprise Applications :Trapeze AssetWorks ManagementMasabi JustRide Ticketing PlatformSite Help DeskCybersecurity & Remote Access Tools :KnowBe4 Phish Alert PlatformProofpoint Antispam PlatformDameWare Mini RemoteVoIP Systems :Jive, RingCentral, Verizon IPCMobile & Audio / Video Equipment :Apple iPhone (iOS)Google Android OSCrestron, Shure, and Tesira Audio / Video EquipmentQualifications & Experience :
10 years of enterprise IT experience, supporting at least 200 users.Strong troubleshooting skills in hardware, software, and networking.Experience with enterprise-level mobile device management and remote support tools.Hands-on experience in enterprise asset management and procurement processes.Ability to create clear and concise technical documentation and user training materials.Familiarity with audio / video conferencing system setup and maintenance.Excellent communication and customer service skills.Ability to lift up to 40 lbs and travel as needed for IT support.Must have a valid Class C driver's license with a clean driving record.Preferred Certifications (Not Required, but a Plus) :
CompTIA A Microsoft Certified : Modern Desktop Administrator AssociateITIL Foundation CertificationCertified Support Technician (CST)
