Senior Network Engineer

Job Title: Network Engineer (Senior Voice Engineer)

Location: Pittsburgh, PA

Duration: 12 Months on W2

Description:

• The ideal candidate will have high attention for customer service.
• Follow change management procedures to mitigate production outages.
• Engage in projects and achieve completion in the required time-frame.
• They will architect and configure with security in mind, Maintaining vendors best practices.
• They will also work closely with LAN and WAN teams to optimize performance of the VOIP systems.
• They will work with vendors to open, troubleshoot and achieve a final resolution of tickets in a timely manner.
• Provide high level support for voice issues, working with tier 1 techs to troubleshoot and resolve tickets.
• The senior voice engineer will be responsible for the design, implementation, and ongoing management of the voice system.
• The system includes currently 2 Cisco call manager clusters, Cisco Emergency respondr, and Unity voicemail systems globally.
• This role will ensure maximum up-time is achieved of the voice system for our end users (customers). Reliability is crucial.
• Monitor VOIP systems and be proactive of mitigating issues before the become widespread. Implementing and Maintaining a DR plan.

Additional:

• Time Management
• Excellent communication skills
• In depth knowledge of Cisco voice products
• SIP trunking with 3rd party service providers
• Ability to work independently and with various IT teams
• Ability to guide and mentor lower tier technicians
• Required to build BOM for replacement equipment
• Availability to work off hours for upgrades, maintenance.
• Create/maintain Microsoft Visios for network diagrams, call flows, Auto Attendants

Education:

Bachelors degree is required.

CCNP Collaboration is preferred.

5 years Design and Implementing Cisco voice environments

Skills :

• CISCO
• VOIP
• CCNP

Additional:​

SIP

LAN

TRUNKING

MAINTENANCE

CHANGE MANAGEMENT

TIME MANAGEMENT

• CUSTOMER SERVICE ORIENTED​