Demo

Dispatcher

IMS People
Hayward, CA Contractor
POSTED ON 12/28/2024
AVAILABLE BEFORE 2/28/2025

Job Title: Dispatcher
Job Duration: 3 Months on W2
Job Location: Hayward, CA
Shift- M-F 10 am-6:30 pm


Job Description:
Under immediate direction, the Dispatcher provides timely response of customer inquiries up to and including pick-ups, schedules, product orders, etc., and all other aspects of a customer’s needs. Dispatches vehicles on a pre-set route for each driver daily in the interest of efficient customer service.

Key Job Activities:

  • Assist Customer Service with customer requests (SFDC cases), route changes, rescheduling for pickups/missed stops
  • Provides highest level of customer service to all customers in line with Customer 1st objectives
  • Monitor, process, and escalate SFDC cases to supervisor
  • Assist walk-in customers
  • Assists drivers with problems/issues as issues arise (during the day or at the end of the route)
  • Reviews driver’s paperwork and files paperwork
  • Review and updates routes, new customers based on daily communication, reroutes existing customers as required
  • Ensures that routes are balanced daily
  • Assists Trans Supervisor/Manager as needed/directed
  • Update SAP data / notes
  • Communicate performance standards and objectives
  • Keeps staff informed of current problems, changes, and new developments in the department and company by conducting professional, organized, and participative meetings
  • Always maintains a safe and compliant workplace
  • In the absence of a manager/supervisor, monitor and ensure that employees are performing their functions safely and productively. Make recommendations for changes or improvement, when necessary, in order to prevent accident or injuries
  • Perform other duties and responsibilities, as assigned

Education:

  • Preferred Education: in High School or Equivalent
  • Experience (North America & LATAM):
  • High School Diploma or equivalent
  • 2 Years’ experience, preferably in Transportation, Logistics, Routing and Customer Service
  • Proficient in Microsoft Office applications
  • Additional specifics about job requirements, project, etc.: M-F 10am-6:30pm

Salary : $20 - $21

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