What are the responsibilities and job description for the Computer Hardware Technician position at IMT Residential?
Job Summary
The IT Help Desk Analyst role at IMT Residential involves providing expert technical support and guidance to staff and end-users, ensuring the smooth operation of our systems. This exciting opportunity demands strong analytical and problem-solving skills, as well as excellent communication abilities.
Key Functions
Qualifications
About IMT Residential
The IT Help Desk Analyst role at IMT Residential involves providing expert technical support and guidance to staff and end-users, ensuring the smooth operation of our systems. This exciting opportunity demands strong analytical and problem-solving skills, as well as excellent communication abilities.
Key Functions
- Deliver high-quality technical assistance to users via multiple channels.
- Maintain accurate records of calls, notes, and logs.
- Escalate complex issues to senior colleagues or external partners when necessary.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field (preferred).
- Minimum 2 years of experience in a help desk environment.
- Strong proficiency in the Microsoft ecosystem.
- Familiarity with SQL Server and VDI solutions.
About IMT Residential
As a leading nationwide, multi-family residential investment and property management firm, we prioritize providing our associates with a supportive work environment, comprehensive training programs, and competitive benefits.
