What are the responsibilities and job description for the Customer Care and Sales Representative position at In Charge Electric?
Description
About Us: At In Charge Electric, we’re more than just a workplace—we’re a community of dedicated professionals committed to excellence and growth. Our team thrives on a supportive, dynamic culture that values both individual contributions and team success. Driven by our core values—Driven to Win, Whatever It Takes, and Details Matter—we pursue excellence in everything we do. Join our Custom Support team, where your skills will be valued, your hard work rewarded, and your career has room to grow. With top-tier pay opportunities, performance bonuses, and a clear path for advancement, we’re here to help you reach your fullest potential.
Job Description: The Customer Care & Sales Representative role involves handling customer inquiries, scheduling services, following up on leads, and identifying opportunities to enhance customer relationships and drive sales. They are also responsible for ensuring customers receive timely and accurate information about our services.
The ideal candidate thrives on delivering exceptional customer experiences, assisting customers in making informed decisions, and providing support to technicians when they call in.
Key Responsibilities
- Handle incoming customer inquiries via phone, email, and online scheduling platforms, providing accurate information and exceptional service.
- Following up on leads to schedule appointments and converting inquiries into sales opportunities.
- Practice speed to lead protocols to ensure timely follow-ups and maximize opportunities for each lead.
- Assist technicians by relaying job details, scheduling changes, and resolving customer-related issues as they arise.
- Update and maintain customer records, work orders, and scheduling software to ensure accuracy and efficiency.
- Provide accurate documentation to account for billable work and ensure proper follow-through on completed jobs.
- Efficiently route non schedule related inquiries to the appropriate person or department for resolution.
- Coordinate with office managers to ensure the next day’s appointments and service schedules are full and profitable
- Proactively identify opportunities for upselling or cross-selling additional services based on customer needs and effectively communicate those options.
Job Requirements
- 2 years experience in a Customer Service or Sales Representative Role
- Bilingual a major plus
- Excellent, friendly and effective communication skills
- Passionate about delivering exceptional customer experiences
- Positive attitude with an excitement for helping keep the branch teams organized and prepared
- Basic administrative knowledge
- Organized with high attention to detail
- Punctual
- Ability to manage priorities and workflow in a high-volume company environment
- Must be able to type 40 WPM
- Must be willing to undergo a pre-employment criminal, driving and drug screen
Benefits
- Competitive Pay: Earn a strong hourly wage with opportunities to grow
- Paid Time Off: Enjoy 8 paid holidays and accrue additional PTO for a healthy work-life balance.
- Cutting-Edge Technology: Work with the latest tools and technology in the field.
- Professional Development: Access comprehensive training in electrical skills, customer-focused sales, and leadership development to support your career growth.
- Comprehensive Benefits: Health, dental, and vision insurance, plus a 401(k) with company match.
Apply Today: If you are passionate about delivering excellent Customer Service and are looking for a rewarding role, we want to hear from you. Join us in providing exceptional service with a customer-focused approach
About In Charge Electric
In Charge Electric is a reliable, consistent, and professional residential electrical installation provider covering the great state of Texas. Founded in 2007 with just three employees, In Charge has grown to 8 branches and 3 design centers to care for a homeowner’s every need, wherever they are located. We provide white-glove service and a highly personalized experience to homebuilders and homeowners. We maintain established relationships with key suppliers so that we can offer a variety of products to satisfy our customer’s specifications – from electrical to security, smart home automation, home entertainment, and lighting and fixtures.
