Head of Delivery

Role Description

• Lead the team of delivery managers who are delivering the portfolio of projects and deliveries to our customers.
• Provide a strong focus on system performance and application security within the development community
• Drive software development best practice
• Own and maintain the Agile software development life cycle process within FNZ
• Oversee and ensure the adherence to agreed standards and processes specifically SDLC within the developer community
• Accountable for ensuring application changes as part of the wider FNZ programme are delivered in line with pre-agreed timeframes and milestones are met
• Responsible for capacity planning and resource management of all analysts, developers and testers who contribute to delivery in the APAC region
• Be the escalation point for FNZ stakeholders for resolving delivery issues and implement clear and direct interventions with project teams when required.
• Work collaboratively with senior stakeholders to enable the successful delivery of the portfolio in line with agreed budget, quality and timescale parameters.
• To ensure all projects delivered in APAC are delivered in line with the FNZ SDLC
• Own continuous improvement initiatives and drive all improvement changes to successful completion.
• To ensure effective recruitment, development and succession planning for the management of the Delivery Managers based in India.
• To develop FNZ APAC delivery capability and knowledge base and establish a culture of continuous improvement within the team.
• Be an active member of the APAC leadership team and contribute to setting and executing the strategic plan for that region.
• Provide leadership, direction setting and effective management to the APAC Delivery team.
• Liaise with Delivery Management teams globally to ensure that best practice project manager processes are applied consistently across FNZ Global Delivery activity
• To manage the planning process for agreement of the Delivery Portfolio and on-going changes to it in line with new business development
• Work collaboratively with Client Directors and project managers and be responsible for ensuring that APAC implementation and service enhancement projects deliver in line with project plans
• Responsible for ensuring Projects are estimated, planned, managed and reported in line with the FNZ SDLC and PLC.
• To ensure appropriate governance is in place to manage, monitor and report on the APAC Project Portfolio. This will include reporting on projects compliance to the FNZ SDLC. Responsible for ensuring Projects identify, quantify and actively manage risks, issues, assumptions and dependencies.
• Responsible for ensuring robust change management is applied to all projects, and that commercial change control processes are applied when required
• To resolve any delivery issues escalated from direct reports and other stakeholders
• Lead the Delivery Management job family, build capability in this team, ensuring capacity is in-line with demand/budget, and establish a culture of continuous improvement in the team, ensuring best practice and lessons learned are captured and shared.
• Responsible for ensuring the development of a fit for purpose project management lifecycle that is used consistently across all APAC implementation and service enhancement projects. This process should align as required with the FNZ SDLC

Experience required

• With a strong track record of ‘making things happen’ you will have a background in formal software development practices and processes and be comfortable managing the people working in this space on diverse, simultaneous projects of varying complexities. Strong people and personal relationship management skills, project / resource management, problem solving and change management, you will have a professional and positive approach, be self-motivated and be strong in building relationships across disciplines.
• Experience leading and delivering the development of consumer grade, high- volume/high-availability software applications.
• Understanding of the SDLC (Software Development Life Cycle) process and Agile development.
• Technology engineering experience; specifically in software application/ product development.
• Experience delivering projects in an outsourced environment, liaising with multiple business units, conflicting priorities and projects (both internal and external service providers and suppliers) at the same time.

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. 

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. 

We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA).

Together with our customers, we help over 20 million people from all wealth segments to invest in their future.